HR Help Desk and Support Executive

0 - 2 years

2 - 3 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary

The HR Help Desk and Support Executive is responsible for providing first-level HR assistance to employees, resolving queries related to HR policies, payroll, leaves, attendance, benefits, and general HR processes. The role ensures timely support, accurate information, and smooth HR operations.

Key Responsibilities

  • Serve as the first point of contact for employee HR-related queries via email, calls, or ticketing systems.
  • Resolve issues related to attendance, leave management, payroll, onboarding, exit process, benefits, and HR policies.
  • Log and track employee queries and ensure timely resolution.
  • Escalate unresolved issues to senior HR team members or relevant departments.
  • Maintain accurate records of employee interactions and support tickets.
  • Support HR operations such as document verification, onboarding coordination, and generating HR letters.
  • Assist in updating employee data in HRMS systems.
  • Share HR communication, guidelines, and updates with employees.
  • Prepare daily/weekly HR help desk reports and identify areas for process improvement.
  • Ensure confidentiality and compliance with HR policies at all times.

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