HR BPO - Assistant Manager/Team Lead

HR ASSISTANT MANAGER/ Team Lead HR for Recruitment

Company

Industry:

Company

Location:

Experience

BPO Bulk Hiring:

• Oversee end-to-end bulk hiring processes for BPO roles(Telesales, CSE, Chat process)
• Develop sourcing strategies and manage candidate pipelines for large-scale hiring.
• Coordinate hiring drives, walk-ins, and virtual recruitment events.

Onboarding

• Ensure smooth onboarding of new hires in high-volume contexts.
• Conduct induction sessions for large batches of employees.
• Monitor and address onboarding feedback for process improvement.

Employee Relations & Grievance Management:

• Act as the first point of contact for employee concerns in the BPO setup.
• Manage grievances promptly, ensuring alignment with company policies.
• Build rapport with employees to foster trust and a positive work environment.

HR Operations:

• Maintain accurate records for bulk hiring and onboarding activities in HRMS.
• Conduct compliance audits and generate hiring and attrition reports.
• Support payroll processes and address onboarding-related payroll queries.

Employee Engagement:

• Design and execute employee engagement initiatives for BPO employees.
• Drive floor-level recognition programs to improve morale and retention.
• Conduct regular feedback sessions to gauge employee satisfaction.

Policy Implementation:

• Develop and communicate HR policies specific to the BPO industry.
• Train new hires on workplace expectations and professional behavior.

Requirements

Experience

• 3.5-6 years in HR with a focus on BPO bulk hiring, onboarding, and employee relations.

Skills

• Expertise in high-volume hiring strategies and recruitment tools.
• Strong interpersonal and communication skills.
• Proficiency in HRMS, employee management tools, and MS Office.

Personality

• High-energy, approachable, and able to manage a fast-paced work environment.
• Strong problem-solving and relationship-building skills.

What we offer:

• A unique opportunity to join a collaborative work environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• A modern office in a central location in

  Noida & Navi Mumbai.

• An employee-friendly compensation structure that includes tax-saving components, where the employee can save tax
• Employee Engagement, Festival & Birthday celebrations, team outings

APPLY:

rajni.singh@cyfuture.com

The TA team will share the timeline and details of the hiring process during the first call.