(Possibly including, but not limited to) Balance Multiple People Solutions regional team workloads utilizing various Systems, Methodologies, and Processes to deliver a broad range of HR services relevant to the assigned region (and country if applicable) Act as primary Point-of-Contact to resolve employee Inquiries/Issues/Concerns through the ServiceNow Case Management System Participating in the Employee Lifecycle management, across onboarding, renewal, probation, transfer/relocation, retirement (pension) management and offboarding Experiences. Benefits, leave of absence, pension and time off support, tracking, and reporting Support for conducting annual stress checks Providing or Supporting Verifications of Employment Employee and Employment Document/Records Management, Retention, and Reporting Activities Monthly reconciliation of payroll data Maintenance, interpretation, and application of HR Knowledge Guides & HR Policies as appropriate Support Maintenance and/or Creation of Internal People Team Knowledge Base Content Provide needs-based solutions to the broader People Team where necessary to address a variety of identified issues, challenges, and/or workload demands Assist in Regional or Global People Solutions and People Team Projects/Programs as assigned Self-Driven & Growth Oriented - acts and advocates for their own growth and development to ensure they have all the knowledge, tools, and skills needed to meet and exceed the demands of their role and build upon foundational knowledge to add to an ever-increasing skillset in efforts to expand their own capability and career opportunities. Positive Team Oriented Mindset - can working both independently and on teams, with the ability to bring a positive attitude to their work. Curiosity - having a desire to investigate beyond the surface, expand their own knowledge, and to understand people, things, and processes on a deeper level. Curiosity and experiences are at the core of individual growth and development. Strong Communicator - Must be able to interpret employee needs at all levels of the organization, and effectively communicate questions/solutions through various channels (email, phone, in-person, etc.) in the process of actioning and resolving issues/inquiries/activities. Influence through Relationship - building relationships with the People Solutions Teams, broader People Team, and the employees/managers we support is essential to finding success in this role. Organized with Attention to Detail - the inquiries we review, the actions we take, the communications we send - all require a level of scrutiny to ensure we are delivering the right support in the right way. Ideally, you will have the following skills/experience: 2-5 Years in an HR role (IT industry is helpful, but not required), and at least 4-8 years overall in a customer facing role (may include years in HR) Undergraduate College Degree in HR, Business Administration, or Related Field Basic understanding of relevant regional/local Labor Laws & Requirements Hands-on experience with HR Systems (Workday and ServiceNow helpful, but not required) and ability to learn new systems, processes, and policies with relative ease Intermediate Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint) Language: Japanese (Native-level), English. (Chinese and Korean is helpful, but not required)
