HR Admin

As a Back Office HR Admin at our company, you will be responsible for handling client communications and providing support for our virtual HRMS product. Your role will involve responding to client inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Fresh graduates with excellent English communication skills are encouraged to apply. Key Responsibilities: - Respond to client inquiries via email, phone, and chat promptly and professionally. - Provide clear information to clients about the features and functionalities of our HRMS product. - Assist clients in resolving issues and provide step-by-step guidance. - Document client interactions accurately in our CRM system. - Collaborate with internal teams to escalate and resolve complex technical issues. - Contribute to the development of user guides, FAQs, and support materials. - Stay informed about product changes to provide up-to-date information to clients. - Participate in training sessions to enhance product knowledge and customer service skills. Qualification Criteria: - Excellent English communication skills, both written and verbal. - Strong interpersonal skills with a focus on customer satisfaction. - Ability to explain technical concepts in simple terms. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Strong organizational skills and attention to detail. - Effective multitasking and time management abilities. - Problem-solving skills and a proactive approach to issue resolution. - Familiarity with HRMS products or HR processes is advantageous but not required. - Fresh graduates are encouraged to apply; relevant experience is a plus. In addition to the job description, no additional details about the company were provided in the job description.,