Housekeeping Specialist

Job Title: Housekeeping Executive / Housekeeping Attendant

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Role Summary

cleanliness, hygiene, and aesthetic upkeep

Key Responsibilities

1. Guest Room Cleaning & Upkeep

• Clean and service assigned guest rooms according to hotel SOPs, including making beds, dusting, vacuuming, cleaning bathrooms, replenishing amenities, and arranging décor.
• Ensure all in-room items (furniture, fixtures, appliances) are clean, functional, and aesthetically aligned with brand standards.
• Handle guest laundry requests as per hotel policies.

2. Public Area Maintenance

• Clean and maintain public spaces such as lobbies, corridors, banquet pre-function areas, washrooms, and lounge spaces.
• Ensure all decorative items (art pieces, plants, heritage elements) are dust-free and presented attractively.

3. Hygiene & Safety

• Follow health, hygiene, and sanitization standards, especially in guest touchpoint areas.
• Use cleaning chemicals safely and as per Material Safety Data Sheet (MSDS) guidelines.
• Report any maintenance issues (broken fixtures, electrical faults) immediately to the engineering team.

4. Guest Service

• Greet guests warmly when encountered and respond to their requests politely.
• Provide extra amenities (towels, pillows, toiletries) promptly upon request.
• Handle guest complaints or special cleaning needs with discretion and efficiency.

5. Inventory & Supplies

• Maintain housekeeping trolleys stocked with necessary linen, cleaning supplies, and guest amenities.
• Inform supervisors about low stock levels of linen, cleaning agents, or amenities.
• Avoid wastage of cleaning materials and utilities.

6. Coordination

• Coordinate with Front Office for room status updates (occupied, vacant, ready, DND, out of order).
• Work closely with Maintenance for quick repair of reported issues.
• Support Banquet/Events team with setup and post-event cleanup.

Qualifications & Experience

• Minimum 10th/12th pass; diploma/certificate in Housekeeping from a recognized hospitality institute preferred.
• 1–3 years of experience in housekeeping in luxury/boutique hotels or equivalent service industry.
• Freshers with strong service attitude and grooming will be considered.
• Familiarity with cleaning equipment, chemicals, and housekeeping standards.

Skills & Competencies

• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Time management skills to meet cleaning schedules.
• Good communication skills in Hindi/English.
• Physical stamina for long shifts and manual cleaning tasks.