Housekeeping Executive

Fairmont Hotels Resorts

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

housekeeping training basic customer satisfaction guest service housekeeping executive equipment design scheduling management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to HK Manger in order to improve departmental standards/productivity and ensures implementation of the same
Ensures cleanliness and hygiene standards in all areas of the hotel
Ensures adherence to company and hotel policies by all departmental employees
Plans the organization of work within the department, including assignments, time schedules and vacations
Ensures all relevant documentation and records are updated and complete
Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
Any matter which may effect the interests of
Grand Mercure Bengaluru at Gopalan Mall
should be brought to the attention of the Management.
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Conduct on-going training and coach all the employees and ensure to maintain records.
Conduct briefing for Housekeeping Attendants.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

BHM Degree/Diploma.
Good oral and written proficiency in English.
Minimum 2 years of experience in a similar capacity.
Ability to speak other languages and basic understanding of local languages will be an advantage.

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