Hotel Reservations Executive

Company Description

In full operation since 2006, Rayna Tours and Travels—an ISO-certified company—has established itself as one of the leading tour operators in the UAE. We deliver tailored travel management services that make leisure and business travelers worldwide feel welcome. Headquartered in Dubai, Rayna Tours operates branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India), alongside over 70 travel outlets across Dubai’s major four-star and five-star hotels. Our leadership team blends expertise across tour categories with a single goal: tailoring travel programs and services to each client's unique needs. As a proud winner of the TripAdvisor Excellence Award, our reputation for excellence is built on years of unmatched industry knowledge, professionalism, and transparent business practices with competitive pricing.

We are seeking a detail-oriented Hotel Reservations Executive to manage hotel bookings and coordinate operational tasks to ensure a smooth client experience. This role involves liaising with hotels, handling reservations, and supporting operational functions.

Key Responsibilities:

•Hotel Reservations - Manage FIT bookings, room availability, special requests, and cancellations. Secure competitive rates and respond to inquiries.

•Operations Coordination - Ensure seamless communication between the internal sales team and hotels, assist with handling issues and escalations.

•Reporting & Documentation - Maintain accurate records, generate reports, and ensure quality standards are met.

Key Requirements:

•Degree in Hospitality Management or Tourism or any equivalent subject. 

•Proven hotel reservations experience, preferably in tourism.

•Knowledge of booking systems and hotel operations.

•Familiarity with online booking platforms.

•Strong organizational skills and ability to meet deadlines.

•Work Experience in a Travel Company

•Proficiency in MS Office and English