Hotel Operations Manager

Job Title: Hotel Manager

Department:

Reporting To:

Role Summary

overall operations of the hotel

Key ResponsibilitiesOperations Management

• Oversee daily hotel operations including rooms, reception, housekeeping, security, and maintenance
• Ensure smooth check-in/check-out processes and guest flow
• Monitor room occupancy, service quality, and operational efficiency

Guest Experience & Service Quality

• Ensure high standards of guest service and satisfaction
• Handle escalated guest complaints and resolve issues professionally
• Maintain hospitality standards and brand image

Staff Management

• Supervise, schedule, and coordinate hotel staff
• Ensure proper shift allocation and attendance discipline
• Conduct staff briefing and performance monitoring
• Coordinate with HR/payroll for attendance and salary processing

Financial & Cost Control

• Monitor daily revenue and expenses
• Control operational costs and reduce wastage
• Ensure billing accuracy and coordination with accounts
• Share daily and monthly performance reports with management

Inventory & Vendor Coordination

• Monitor hotel inventory and stock usage
• Coordinate with vendors for supplies and services
• Ensure timely procurement within approved budgets

System & Reporting

• Use hotel management software / CRM for operations tracking
• Review dashboards, reports, and KPIs
• Ensure accurate data entry and reporting

Compliance & Safety

• Ensure adherence to safety, hygiene, and hotel policies
• Coordinate for maintenance, repairs, and statutory requirements
• Ensure security protocols are followed

Skills & Competencies

• Strong leadership and decision-making skills
• Excellent communication and problem-solving ability
• Basic financial and cost-control knowledge
• Ability to manage multiple departments
• Proficiency in hotel software / POS systems

Qualification & Experience

• Graduate in Hotel Management or equivalent preferred
• Minimum

  25 years experience

  in hotel operations
• Prior supervisory or managerial role preferred

Working Hours

• 10:00 AM 9:00 PM

• Weekly off as per company policy

Key Performance Indicators (KPIs)

• Guest satisfaction score
• Occupancy and revenue performance
• Cost control and expense management
• Staff productivity and discipline
• Compliance and audit readiness