Hotel Operation Manager

Overseeing the reservation department's daily operations, including making sure there are no backlogs on bookings. Provide supervision, training, direction, and leadership to Reservations Staff, including scheduling, performance management, and department planning. Collaborate closely with other departments to ensure seamless guest experiences and address any issues that may arise. Develop and implement strategies to maximize room occupancy and revenue, utilizing data analysis. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities, and services. Foster a positive and collaborative work environment, encouraging team members to share ideas and participate in continuous improvement initiatives. Handle guest complaints and special requests with professionalism and efficiency, striving to exceed guest expectations. Act as a main resource for reservation agents needing assistance. Prepare reports on reservation activities, providing insights and recommendations for enhancing operational efficiency and guest satisfaction. Liaise with various sales departments in regards to occupancy and rates. Review room blocking for pre-purchase/exclusive deals and special group requests, if any. Works closely with our different Suppliers, Revenue Manager, Sales department, Front Office and Reservation Department to facilitate customer bookings Determine work procedures, prepare work schedules, assign duties, and expedite workflow for reservation agents. Manage all aspects of the reservation department in the absence of a reservation manager.,