Hostess

Job Description

Job Summary: We are looking for a passionate and Hardworking Restaurant hostess, the ideal candidate will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they enter our restaurant. Roles and Responsibilities: • Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour. • Manage Reservations: Handle bookings over the phone, online, and in person, ensuring accurate and efficient reservation management. • Seating Guests: Escort guests to their tables, providing menus and informing them of their server’s name. • Wait Time Management: Provide accurate wait times to guests who do not have reservations and manage the waiting list. • Customer Service: Address guest inquiries and concerns promptly and professionally, ensuring a positive dining experience. • Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable. • Coordinate with Staff: Work closely with servers And Housekeeping Staff to ensure smooth operations and guest satisfaction. • Special Requests: Handle special requests and accommodate large parties or VIP guests with personalized service. Qualifications: o Excellent communication and interpersonal skills. o Fluent in English and local languages is Plus (Marathi & Hindi) o Ability to multitask and remain calm under pressure environment o Positive attitude and a passion for providing exceptional customer service. o Proven work experience as a hostess will be preferred. o Pleasing personality with positive attitude. o Basic knowledge of reservation system and MS office.