Hostess

Job Summary:

We are seeking a well-groomed, articulate, and service-oriented Hostess to be the first point of contact for guests at our Experience Center. As a brand ambassador, you will play a key role in creating a welcoming atmosphere, guiding visitors through the space, and ensuring every guest has a seamless and memorable experience.

Key Responsibilities:

• Greet and welcome all visitors with warmth and professionalism.
• Maintain a strong brand presence and uphold the highest standards of customer service.
• Provide guided introductions to the experience center's zones/products/features.
• Manage visitor flow and wait times, ensuring an organized and smooth guest journey.
• Coordinate with different departments (tech/demo staff, sales, service teams) to ensure guests’ needs are met.
• Maintain cleanliness, orderliness, and ambiance of the reception and visitor areas.
• Handle guest queries, offer beverages or refreshments if applicable.
• Maintain accurate records of daily visitors and appointments.
• Assist in event coordination, VIP visits, and other promotional activities hosted in the center.
• Support basic administrative tasks like appointment confirmations, feedback collection, and call handling.

Requirements:

• Education: Graduate or Diploma in Hospitality / Communications / Event Management or equivalent.
• Experience: 1–3 years of experience in a front office, hospitality, or luxury retail environment.
• Skills:
• Excellent communication and interpersonal skills
• Well-groomed and confident demeanor
• Fluent in English; knowledge of additional regional/local languages is a plus
• Customer-centric mindset and problem-solving approach
• Proficiency with MS Office and front desk software (CRM experience is a plus)

Working Hours:

8 to 9 hours, 6 days a week

What We Offer:

• A premium working environment and the chance to represent a reputed brand.
• Opportunities for professional growth within a customer-centric and dynamic team.
• Competitive salary, performance incentives, and training support.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person