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Piramyd Group
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Hospitality Manager

Hospitality Manager

Piramyd Group

0 years

3 - 4 Lacs

Surat

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

service security support marketing resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Client & Guest Experience

Ensure a high level of service and personalized experience for clients, tenants, and guests across all properties.
Greet and assist VIP clients during site visits, property handovers, or events.
Act as a liaison between the company and high-net-worth clients to maintain satisfaction and engagement.

Hospitality & Facility Oversight

Manage hospitality services and concierge functions within residential or commercial properties.
Oversee front-of-house operations including reception, lobby experience, and guest services.
Coordinate with housekeeping, security, valet, catering, and other hospitality vendors to ensure service excellence.

Event & Viewing Management

Organize property launch events, open houses, and VIP viewings with attention to detail and luxury standards.
Support marketing and sales teams during promotional events and client interactions.

Service Quality Control

Monitor client feedback, resolve complaints, and continuously improve service delivery.
Develop and implement SOPs for hospitality services aligned with luxury real estate branding.

Vendor & Team Management

Coordinate with third-party service providers (concierge, catering, valet, etc.) to maintain standards.
Train and supervise hospitality or guest relations staff as required.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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