Hospital Administrator

Application Instructions :

ceo@touchhospitals.com

+91-7995936524

Job Title

1. Financial Planning & Cost Control

• Formulate and execute detailed monthly, quarterly, and annual budgets.
• Implement

  cost accounting practices

  to track department-wise spending and reduce wastage.
• Monitor

  cash flow, revenue cycle

  , and accounts receivable.
• Optimize billing systems and reduce claim rejections from insurance providers.
• Prepare

  daily, weekly, and monthly MIS reports

  for financial health monitoring.
• Introduce

  inventory control systems

  to reduce pilferage and expiry-related losses.

2. Marketing & Community Outreach

• Develop and execute a

  hospital-wide marketing strategy

  covering digital, print, referral, and ground activations.
• Improve

  social media presence, SEO, and patient lead generation

  via website and Google Maps.
• Plan

  awareness camps, CME programs

  , and health talks to engage the local population and referring doctors.
• Collaborate with local media for hospital achievements and success stories.
• Collect and analyze

  market intelligence

  on competitors in the region.

3. Patient Satisfaction & Experience

• Establish a

  real-time patient feedback mechanism

  at every touchpoint (OPD, IPD, diagnostics, billing, pharmacy).
• Conduct

  weekly audits of patient complaints and suggestions

  , with closure plans and accountability.
• Enhance

  waiting area comfort, consultation transparency, and discharge efficiency

  .
• Train front office and support staff in

  empathetic communication and service excellence

  .
• Conduct

  monthly patient experience review meetings

  with department heads.

4. Operational Excellence

• Supervise daily functions across clinical (wards, OTs, ICU) and non-clinical (housekeeping, security, laundry) departments.
• Ensure adequate

  staffing, shift planning

  , and emergency readiness.
• Streamline

  SOPs

  for admissions, discharge, TPA flow, and surgery prep.
• Oversee

  AMC contracts, equipment uptime

  , and biomedical engineering coordination.
• Drive

  hospital hygiene and infection control

  protocols in line with NABH/NABL guidelines.

5. Human Resource Management

• Supervise recruitment, onboarding, and training of clinical and non-clinical staff.
• Manage

  performance evaluations, disciplinary actions

  , and compliance.
• Foster a

  motivated work environment

  , ensuring grievance redressal and staff welfare.
• Conduct

  monthly department performance review meetings

  with KPIs.

6. Compliance, Legal & Documentation

• Ensure adherence to all local, state, and national healthcare regulations.
• Prepare for and coordinate

  inspections by fire safety, biomedical waste, pollution board, and local health authorities

  .
• Maintain proper documentation for

  licenses, registrations, AMC records, and statutory returns

  .
• Handle medico-legal case protocols with the Medical Director and legal advisor.

Required Qualifications & Experience :

• Master's degree in

  Hospital Administration (MHA)

  ,

  Healthcare Management

  , or

  MBA

  .
• Minimum

  5-10 years of hands-on hospital administration experience

  .
• Strong understanding of

  multi-specialty hospital operations

  .
• Experience with

  financial audits, marketing rollouts, and patient service improvement

  .
• Knowledge of

  TPA process, government schemes (Arogyasri), NABH protocols

  , and medical recordkeeping.

Essential Skills :

• Financial literacy (budgeting, revenue, pricing)
• Team leadership and cross-functional coordination
• Digital & traditional marketing campaign management
• Conflict resolution and stakeholder negotiation
• Analytical thinking and problem-solving
• Patient empathy and service orientation
• Vendor and inventory management

Immediate Goals (First 100 Days) :

1. Conduct a

   financial and operational audit

   ; identify cost drains and overdue collections.
2. Deploy

   a 360-degree patient feedback system

   and weekly dashboard reporting.
3. Design a

   high-impact marketing campaign

   (digital + on-ground).
4. Fix

   inventory leakages

   and implement minimummaximum stock thresholds.
5. Create a

   monthly review matrix

   with the Managing Director and Board.

Application Instructions :