Touch Hospitals

Application Instructions : Interested candidates may send their resume with a cover letter to: Email - ceo @ touchhospitals.com Contact Number - +91-7995936524 Job Title : Hospital Administrator Location: Touch Hospitals, Janmabhoomi Nagar, Mancherial, Telangana Reports To: Managing Director / Board of Directors Employment Type: Full-Time | Executive-Level Role Objective : The Hospital Administrator is the backbone of day-to-day hospital management, responsible for translating the hospital's vision into operational and financial reality. This role demands immediate focus on streamlining financial planning , revamping marketing strategies , and significantly improving patient satisfaction scores , thereby ensuring Touch Hospitals becomes a trusted and financially sustainable healthcare provider in the region. Core Responsibilities : 1. Financial Planning & Cost Control Formulate and execute detailed monthly, quarterly, and annual budgets. Implement cost accounting practices to track department-wise spending and reduce wastage. Monitor cash flow, revenue cycle , and accounts receivable. Optimize billing systems and reduce claim rejections from insurance providers. Prepare daily, weekly, and monthly MIS reports for financial health monitoring. Introduce inventory control systems to reduce pilferage and expiry-related losses. 2. Marketing & Community Outreach Develop and execute a hospital-wide marketing strategy covering digital, print, referral, and ground activations. Improve social media presence, SEO, and patient lead generation via website and Google Maps. Plan awareness camps, CME programs , and health talks to engage the local population and referring doctors. Collaborate with local media for hospital achievements and success stories. Collect and analyze market intelligence on competitors in the region. 3. Patient Satisfaction & Experience Establish a real-time patient feedback mechanism at every touchpoint (OPD, IPD, diagnostics, billing, pharmacy). Conduct weekly audits of patient complaints and suggestions , with closure plans and accountability. Enhance waiting area comfort, consultation transparency, and discharge efficiency . Train front office and support staff in empathetic communication and service excellence . Conduct monthly patient experience review meetings with department heads. 4. Operational Excellence Supervise daily functions across clinical (wards, OTs, ICU) and non-clinical (housekeeping, security, laundry) departments. Ensure adequate staffing, shift planning , and emergency readiness. Streamline SOPs for admissions, discharge, TPA flow, and surgery prep. Oversee AMC contracts, equipment uptime , and biomedical engineering coordination. Drive hospital hygiene and infection control protocols in line with NABH/NABL guidelines. 5. Human Resource Management Supervise recruitment, onboarding, and training of clinical and non-clinical staff. Manage performance evaluations, disciplinary actions , and compliance. Foster a motivated work environment , ensuring grievance redressal and staff welfare. Conduct monthly department performance review meetings with KPIs. 6. Compliance, Legal & Documentation Ensure adherence to all local, state, and national healthcare regulations. Prepare for and coordinate inspections by fire safety, biomedical waste, pollution board, and local health authorities . Maintain proper documentation for licenses, registrations, AMC records, and statutory returns . Handle medico-legal case protocols with the Medical Director and legal advisor. Required Qualifications & Experience : Master's degree in Hospital Administration (MHA) , Healthcare Management , or MBA . Minimum 5-10 years of hands-on hospital administration experience . Strong understanding of multi-specialty hospital operations . Experience with financial audits, marketing rollouts, and patient service improvement . Knowledge of TPA process, government schemes (Arogyasri), NABH protocols , and medical recordkeeping. Essential Skills : Financial literacy (budgeting, revenue, pricing) Team leadership and cross-functional coordination Digital & traditional marketing campaign management Conflict resolution and stakeholder negotiation Analytical thinking and problem-solving Patient empathy and service orientation Vendor and inventory management Immediate Goals (First 100 Days) : Conduct a financial and operational audit ; identify cost drains and overdue collections. Deploy a 360-degree patient feedback system and weekly dashboard reporting. Design a high-impact marketing campaign (digital + on-ground). Fix inventory leakages and implement minimummaximum stock thresholds. Create a monthly review matrix with the Managing Director and Board. Application Instructions : Interested candidates may send their resume with a cover letter to: Email - ceo @ touchhospitals.com Contact Number - +91-7995936524