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1.0 - 3.0 years
7 - 9 Lacs
Bengaluru
Work from Office
A Medical Officer provides clinical care, diagnoses and treats patients, supervises medical staff, and ensures compliance with healthcare standards to deliver effective, high-quality medical services within the organization. Required Candidate profile MBBS from Indian institute only preffered and kannada language speaking must.
Posted 2 months ago
5.0 - 10.0 years
5 - 9 Lacs
Chikkaballapura, Bengaluru
Work from Office
Job summary Jain Mission Hospital is seeking a highly skilled Hospital Administrator with 5+ years of experience to oversee operational, administrative, and strategic functions . The Administrator will manage daily hospital operations, ensuring smooth patient flow, efficient resource use, and interdepartmental coordination. Responsibilities include supervising non-clinical staff, budgeting, compliance with NABH and safety standards, enhancing patient services, and managing inventory and facility upkeep. The role also involves data management, MIS reporting, CSR activities, and supporting strategic growth initiatives. The ideal candidate will have strong leadership, communication, and organizational skills, with a commitment to delivering high-quality, patient-centered care in a not-for-profit healthcare environment. Role & responsibilities Oversee day-to-day hospital operations, ensuring efficient patient flow and departmental coordination. Supervise recruitment, training, and performance management of non-clinical staff. Assist in budget preparation, monitor financial performance, and implement cost-control measures. Ensure compliance with NABH standards, fire safety regulations, biomedical waste management, and statutory norms. Enhance patient experience by addressing grievances and ensuring high-quality service delivery. Monitor inventory of medical and non-medical supplies and oversee equipment maintenance and facility cleanliness. Maintain hospital records, generate accurate MIS reports, and support internal and external audits. Coordinate CSR initiatives, community health camps, and maintain relationships with donors and partners. Support implementation of hospital expansion plans, new services, and digital health initiatives. Preferred candidate profile Bachelors or Master’s degree in Hospital Administration, Healthcare Management, or related field. Minimum 5 years of experience in hospital operations or healthcare administration. Strong knowledge of NABH and other healthcare regulatory standards. Proven leadership and team management skills. Proficiency in hospital MIS systems and reporting tools. Excellent communication, problem-solving, and organizational abilities.
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Cochin / Kochi / Ernakulam, Kerala, India
On-site
A Registrar in Obstetrics and Gynecology plays a critical role in providing healthcare services to women, with a focus on pregnancy, childbirth, and reproductive health This position combines clinical work, patient care, and training under the supervision of senior medical staff Key Responsibilities: Patient Care: Provide medical care, diagnosis, and treatment to obstetrics and gynecology patients in both inpatient and outpatient settings Prenatal Care: Conduct prenatal assessments, monitor fetal development, and provide guidance to expectant mothers throughout pregnancy Labor and Delivery: Assist in labor and delivery procedures, including cesarean sections and natural childbirth Gynecological Care: Diagnose and treat various gynecological conditions, such as menstrual disorders, infections, and reproductive system issues Surgical Procedures: Perform or assist in surgical procedures, including gynecological surgeries like hysterectomies or ovarian cyst removal Patient Education: Educate patients on reproductive health, family planning, and pregnancy-related issues Medical Records: Maintain accurate and up-to-date patient records, including charts and electronic health records Collaboration: Work closely with senior medical staff, nurses, and other healthcare professionals to provide comprehensive care to patients Emergency Care: Be prepared to respond to obstetrical and gynecological emergencies, such as miscarriages, ectopic pregnancies, or complications during labor Training and Learning: Participate in ongoing medical education and training programs to stay current with the latest medical advancements and practices
Posted 2 months ago
1.0 - 5.0 years
1 - 5 Lacs
Cochin / Kochi / Ernakulam, Kerala, India
On-site
Emergency Response Coordination: Oversee and coordinate the response to emergency calls, ensuring that medical teams are dispatched promptly to provide critical care Medical Triage: Assist in assessing and prioritizing patients medical needs based on the severity of their conditions Medical Direction: Provide medical direction and support to EMS teams in the field, ensuring appropriate treatment protocols are followed Quality Assurance: Monitor and evaluate the performance of EMS personnel, ensuring that medical care provided meets established standards of care Training and Education: Participate in training and educating EMS personnel on new medical protocols, procedures, and techniques Equipment and Supplies Management: Ensure that EMS vehicles are properly stocked with necessary medical equipment and supplies Emergency Communication: Coordinate communication between EMS teams, hospitals, and other medical facilities to facilitate seamless patient transfers Patient Documentation: Oversee the proper documentation of patient care, medical interventions, and patient outcomes
Posted 2 months ago
5.0 - 10.0 years
1 - 1 Lacs
Sambhal, Patna, Durgapur
Work from Office
We are looking medical Superintendent for a hospital & Medical College Salary :- negotiable EDUCATON:- MBBS+ MD(Clinical or non clinical subject) Exp:- 5yrs as professor in medical college and rest as NMC criteria Perks and benefits Best in the industry
Posted 2 months ago
1.0 - 6.0 years
1 - 3 Lacs
Varanasi
Work from Office
Deva Institute of Healthcare and Research Pvt Ltd is looking for EEG Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects
Posted 2 months ago
5.0 - 10.0 years
9 - 12 Lacs
Solapur
Work from Office
Job description Role & responsibilities Practical Financial acumen in managing budgets, Develop and manage budgets, monitor expenditures, and implement cost-control measures. - Analyze financial reports to identify trends and areas for improvement. Understand financial reports (at least P&L statement). Demonstrate ability to link financial targets to operational goals, plan and execute operational changes in the organization. Identifying the target market audience and planning to promote the hospital services Relationship building with doctors and hospitals, pharmacy outlets for patient referrals Achieving (and exceeding) monthly sales target (a thorough Result Oriented) Monitoring sales and marketing budgets for effective Revenue Generation Work closely with the Management to develop and implement short and long-term strategic plans in accordance with the hospitals mission, vision, and philosophy. Oversees design, marketing, promotion, delivery and quality of programs, products and services. Provide overall operational oversight; lead weekly and monthly operation reviews with groups core management team. Establishes and maintains communications and relations with the Medical Staff and supports development of business ventures with them, individually and collectively, that promote cooperation and coordinated effort in accomplishing mutual goals Encourage ownership of goals and initiatives and encourage active participation in decision-making. Provide strategic leadership to Department Heads and officers. Establish a culture of open communication, accountability, and timely decision-making. Create a culture of continuous improvement across the organization by establishing a clear set of operational metrics and targets for each critical business process within the company. Experience : Minimum of [5-10] years of experience in healthcare management, with at least [3-5] years in a senior leadership position Salary: 9.5lakhs to 12lakhs Desire Candidate Remuneration can be Negotiable Preferred candidate profile 1. Knowledge of local languages. 2. Knowledge of office processes, procedures, and technology (Including Computer skill). 3. Experience in supervising, project and team activities. Ability to read and interpret accounting and financial reports. 4. localites candidates given priority 5. MHA (Master in Hospital Administration)/BAMS/BHMS/ MBA in HealthCare 6. Expert in Generating Hospital Revenue. 7. Immediate joiner.
Posted 2 months ago
2.0 - 7.0 years
2 - 4 Lacs
Surat
Work from Office
Roles and Responsibilities Has to handle an Ophthalmic Center. Day to day Operations and Administration work. Branding - Promotion of Ophthalmic Center. Manage Staff and motivate Team. Supervision of entire Team.Coordination between higher management and Center. Proper Data preparation. Coordinate with Patients. Proper Reporting. Desired Candidate Profile: Candidate must have good communication skills. Must be energetic and enthusiastic. Must have experience of Branch Management & administration. Candidate experienced in Hospital or Healthcare Industry only will be considered. Candidate from Ophthalmic industry will be preferred. Capable in team handling. For More Details Call on drop your resume on 8875029935
Posted 2 months ago
10.0 - 20.0 years
20 - 30 Lacs
Gurugram
Work from Office
Required MBA Regular in healthcare administration or related (essential) At least 8 years of experience at a healthcare facility in a hospital administrator role (essential). Good knowledge with Corporates, CGHS, ECHS and TPA's.
Posted 2 months ago
9.0 - 14.0 years
25 - 30 Lacs
Ahmedabad
Work from Office
Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive service excellence strategy aligned with Sterling Hospitals' overall mission, vision, and values, encompassing all six hospital units. Establish clear service standards, protocols, and best practices for all patient-facing and support functions. Identify key patient experience touchpoints and develop strategies to optimize each interaction. Lead the implementation of patient feedback mechanisms (e.g., surveys, focus groups) and ensure timely analysis and action planning. Driving a Patient-Centric Culture: Champion a culture where patient needs and preferences are at the forefront of all decisions and actions. Develop and deliver training programs to enhance employee empathy, communication skills, and patient interaction techniques across all levels. Promote a collaborative and interdisciplinary approach to patient care, ensuring seamless coordination between departments. Recognize and reward individuals and teams who consistently demonstrate exceptional service behaviors. Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to measure service excellence and patient satisfaction across all units. These will include, but not be limited to: Net Promoter Score (NPS) for Patient Experience: To gauge overall patient satisfaction and likelihood to recommend Sterling Hospitals. Patient Satisfaction Scores on Specific Service Dimensions: Tracking satisfaction levels related to nursing care, doctor communication, responsiveness, pain management, etc., derived from patient feedback surveys. Complaint Resolution Rate and Turnaround Time: Measuring the efficiency and effectiveness of addressing patient grievances. Average Length of Stay (ALOS) and Readmission Rates: As indicators of efficient care delivery and patient outcomes, indirectly reflecting service quality. Cleanliness and Hygiene Index : Percentage of patient-reported satisfaction scores (e.g., top box scores on cleanliness-related survey questions) and/or internal audit scores meeting or exceeding pre-defined high standards for cleanliness and hygiene across all patient care areas and facilities. This KPI will specifically monitor the consistent maintenance of a pristine and hygienic environment, a fundamental aspect of patient comfort, safety, and overall experience. Stakeholder Engagement and Collaboration: Collaborate closely with hospital leadership, medical professionals, nursing staff, and administrative teams across all six units to integrate service excellence principles into daily operations. Partner with department heads to develop unit-specific service improvement plans. Act as a liaison between patients/families and the hospital administration to address concerns and ensure timely resolution. Build strong relationships with external stakeholders, including patient advocacy groups and relevant industry bodies. Policy and Process Development: Develop and review patient-related policies and procedures to ensure they are patient-friendly and aligned with best practices. Contribute to the development of patient education materials and communication strategies. Ensure compliance with all relevant regulatory requirements related to patient care and experience. Team Leadership and Development: Potentially lead a central service excellence team and/or provide guidance and support to service champions within each hospital unit. Foster a high-performing and engaged team through effective coaching, mentoring, and performance management. Promote continuous learning and professional development opportunities for team members in the area of service excellence. Desired Profile: Bachelors degree in healthcare administration, Business Administration, or a related field. A master’s degree is preferred. Minimum of 8-10 years of progressive experience in healthcare, with a significant focus on service excellence and patient experience improvement. Proven track record of successfully developing and implementing service excellence strategies across multiple locations or large healthcare systems. Strong understanding of patient satisfaction measurement methodologies, data analysis, and performance improvement techniques. Excellent communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels. Demonstrated leadership abilities, including the ability to motivate and inspire teams. Strong problem-solving and decision-making skills. Familiarity with relevant healthcare regulations and quality standards. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is an advantage
Posted 2 months ago
12.0 - 20.0 years
25 - 30 Lacs
Gandhidham
Work from Office
A Facility Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs). Strategic Planning and Execution: Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals. Conducting market analysis to identify growth opportunities and competitive advantages. Setting performance benchmarks and KPIs for the zone and monitoring progress. Profit Centre Management Profit Margin: Profit margin for each profit centre. Revenue Growth: Revenue growth for each profit centre. Cost Control: Cost control measures implemented for each profit centre. Doctor Recruitment and Engagement Doctor Recruitment: Number of new doctors recruited. Doctor Retention: Doctor retention rate. Doctor Satisfaction: Doctor satisfaction scores. Doctor Productivity: Doctor productivity metrics (e.g., patient volume, revenue generated). Business Development: Identifying and developing new business opportunities within the zone. Building relationships with key stakeholders, including doctors, payers, and community leaders. Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical speciality and addition of the new clinical speciality for a sustainable business growth. Representing the hospital in the local community. Operational Excellence: Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business. Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies. Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure. Implementing process improvements and streamlining operations to enhance efficiency and productivity. Managing the facility's infrastructure, maintenance, and upkeep. Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization. Doctor recruitment, engagement and retention. Financial Management: Developing and managing the zonal budget. Monitoring revenue and expenditure to ensure financial viability. Identifying cost-saving opportunities and implementing them effectively. Analyzing financial performance and providing regular reports to the management. Quality Assurance and Patient Safety: Implementing and maintaining quality standards and patient safety protocols. Conducting regular audits and inspections to ensure compliance. Analyzing patient feedback and implementing corrective actions. Regulatory Compliance: Ensuring adherence to all applicable laws, regulations, and accreditations. Managing relationships with regulatory bodies. Conducting regular compliance audits and risk assessments. Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities. Human Resources Management: Overseeing recruitment, training, and development of staff across the zone. Building and leading high-performing teams. Ensuring employee engagement and satisfaction. Handling employee relations and resolving conflicts.
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
Surat
Work from Office
Manage appointment calendars for healthcare providers. Send appointment reminders to patients via phone calls or emails. Handle patient inquiries regarding appointment details. Eligibility and Verification of Patients Adding patient demographics
Posted 2 months ago
0.0 - 5.0 years
0 - 2 Lacs
Dahod, Krishnagar, Durgapur
Work from Office
WE ARE LOOKING DOCTOR FOR ASSISTANT/ ASSOCIATE PROFESSOR & HOD, FOR ALL DEPARTMENT IN MEDICAL COLLEGE IN POSITION:SR/ASSISTANT/ ASSOCIATE PROFESSOR & HOD DEPARTMENT: ALL QUALIFICATION: MBBS + MD/MS/DNB Perks and benefits BEST IN THE Industry
Posted 2 months ago
5.0 - 10.0 years
2 - 6 Lacs
Varanasi
Work from Office
Deva Institute of Healthcare and Research Pvt Ltd is looking for Hospital Administrator to join our dynamic team and embark on a rewarding career journey. Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget
Posted 2 months ago
1.0 - 4.0 years
1 - 2 Lacs
Bengaluru
Work from Office
:St Johns Medical College Hospital, Bengaluru, Karnataka, South India: Academic Coordinator Academic Coordinator for Distance Education Program Key Responsibilities: Course Design and Development: Design and develop new distance education courses in collaboration with subject matter experts and institutional departments. Ensure courses align with institutional standards, academic policies, and learner needs. Integrate technology and pedagogical innovations to create engaging and accessible course materials. Program Management: Coordinate with faculty and support staff to manage the delivery of distance education programs. Monitor the quality of course content and learner outcomes, ensuring continuous improvement. Maintain accurate records of course development activities and timelines. Collaboration and Stakeholder Engagement: Work with institutional departments to identify emerging trends and areas for new course offerings. Liaise with external partners, including accreditation bodies, to ensure compliance with regulatory requirements. Learner Support: Provide academic guidance to students enrolled in distance education programs. Address learner feedback and queries related to course content and delivery. Continuous Improvement: Stay updated with advancements in distance education methodologies and technologies. Propose enhancements to course design and delivery based on learner feedback and educational best practices. Qualifications and Skills: Essential Qualifications: Bachelor s degree in Medicine (MBBS), Dentistry (BDS), or Alternate Systems of Medicine (e.g., Ayurveda, Homeopathy, Siddha, or Unani). Desirable Qualifications: Master s in Hospital Administration (MHA) or Master s in Public Health (MPH). Skills and Competencies: Strong knowledge of academic course design and development in a distance education setting. Excellent communication, organizational, and problem-solving skills. Proficiency in the use of technology for online learning and course management systems. Ability to work collaboratively with diverse stakeholders. Interested candidates may email your resume to sjmch.recruitment@stjohns.in
Posted 2 months ago
4.0 - 9.0 years
2 - 6 Lacs
Kurukshetra
Work from Office
About the Role Are you searching Medical Officer Job to grow your career in healthcareJoin our team and build a rewarding future in Medical Officer! Experience Required 4 yrs Responsibilities Assist fertility specialists in patient consultations and treatment planning Monitor patient responses to IVF protocols and medications Perform or assist in minor procedures (e.g., ultrasounds, follicular monitoring) Provide pre- and post-procedure counseling to patients Ensure accurate documentation and maintenance of medical records Coordinate with lab and nursing staff for smooth workflow Support patient education about fertility, treatment options, and
Posted 2 months ago
0.0 - 4.0 years
1 - 4 Lacs
Chandigarh
Work from Office
We are looking for Operation Executive & Medical Coordinators for our 120 beds NABH accredited hospital at Chandigarh. Candidates with MHA are preferred. Walk-In interviews at Eden Hospital,Plot no 115 Phase-1 Industrial Area Chandigarh.01724123400
Posted 2 months ago
1.0 - 5.0 years
1 - 6 Lacs
Chennai, Tiruchirapalli, Bengaluru
Work from Office
Hiring: AR Caller/Senior AR Caller Experience: Min 1 year Salary: Based on skills Loc: Trichy, Chennai, Pune, Noida. Minimum 1 yr of experience in AR calling (voice process) Need PF Account & Relieving letter Interested : 9659451176 Divya HR
Posted 2 months ago
4.0 - 5.0 years
4 - 5 Lacs
Rohtak
Work from Office
1. Administration- Day to day administration of the center 2. Achieve targeted Patient Satisfaction at the centre. 3. Ensure achievement of Revenue targets 4. Build, engage, and manage team 5. Keep check on Credits and outstanding (TPA, CGHS, ECHS & Corporate etc) 6. Maintenance & upkeep 7. Budgeting & cost control 8. Inventory management 9. Accounting & cash management 10. Reporting & MIS Please connect on 7496956259 or mail at neha.sharma@eyeqindia.com
Posted 2 months ago
2.0 - 3.0 years
2 - 3 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Responsibilities: Serve as the primary point of contact for patients and their families, addressing inquiries, providing information, and ensuring effective communication throughout their healthcare journey. Welcome and assist patients during registration, admission, and discharge processes, ensuring a smooth and positive experience. Listen to patient concerns, complaints, or feedback, and take appropriate actions to address and resolve issues promptly and professionally. Coordinate with different departments and healthcare professionals to ensure seamless delivery of services, appointments, and follow-up care for patients. Provide guidance and assistance to patients in understanding their rights, responsibilities, and available support services within the healthcare facility. Educate patients and their families on relevant policies, procedures, and guidelines, including billing and insurance processes. Collaborate with the healthcare team to advocate for patients needs and preferences, ensuring their comfort, safety, and well-being. Collect and analyze patient satisfaction surveys and feedback, identifying areas for improvement and suggesting initiatives to enhance the patient experience. Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies.
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Hyderabad
Work from Office
A Floor Coordinator ensures smooth daily operations, manages staff activities, handles patient or client flow, resolves issues promptly, and maintains organization and efficiency on the floor. Required Candidate profile Should have experience in the Healthcare / Hospital industry Location: Kukatpally Experience: 1 year+ Qualification – Graduate
Posted 2 months ago
6.0 - 8.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role & responsibilities Provide financial counseling to patients on various healthcare services offered by the hospital. Assist in patient admissions process, ensuring smooth coordination between departments. Offer personalized guidance to patients regarding their treatment plans and options. Develop strong relationships with patients through effective communication and empathy. Collaborate with hospital management team to improve operational efficiency Preferred candidate profile 6-8 years of experience in hospital administration, hospital operations, or related field. MBA/PGDM degree from a reputed institution (preferably in Hospitality Management). Strong understanding of health care services, hospital management, patient counselling, patient relations, and financial counselling skills. Perks and benefits As per industry
Posted 2 months ago
0.0 - 5.0 years
3 - 4 Lacs
Noida
Work from Office
Check the medical admissibility of claim by confirming diagnosis and treatment details Verify the required documents for processing claims and raise an information request in case of an insufficiency Approve or deny claims as per T&C within TAT If candidates are interested please drop your update resume/CV on my Mail ID - varsha.kumari@mediassist.in Thanks & Regards Varsha Kumari Email - varsha.kumari@mediassist.in
Posted 2 months ago
10.0 - 20.0 years
2 - 2 Lacs
Asansol
Work from Office
Senior hospital administrator who oversees both the administrative and medical aspects of a hospital, ensuring its smooth operation and delivery of high-quality patient care. Responsible for all Medical administrative work. Required Candidate profile supervise clinical departments and Medical staff, ensuring quality of care and patient safety. Identify areas for improvement in hospital operations and implement changes to enhance patient.
Posted 2 months ago
4.0 - 6.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Key Responsibilities: Strong Team player, ensuring the effective execution of Raksha Prime operations. Stakeholder Coordination: Work closely with internal and external stakeholders to deliver exceptional customer service and smooth operational workflows. Hospital Coordination: Collaborate with hospitals to optimize discharge processes and ensure maximum utilization of the Raksha Prime service. Operations Management: Oversee day-to-day operations, ensuring that processes are executed efficiently, with a strong focus on improving the quality of service and delivery. Customer Communication: Engage with patients to explain charges, address concerns, and resolve disputes with clarity, empathy, and professionalism. Continuous Improvement: Identify areas for operational improvement and implement process enhancements to reduce escalations, streamline workflows, and improve customer satisfaction. Ownership & Accountability: Demonstrate a proactive attitude and take full ownership of operational processes, ensuring prompt actions and resolutions under pressure. Required Skills & Qualifications: Experience: A minimum of 4 years of experience in operations and customer service Education: Bachelor's or Masters degree in Hospital Management, Healthcare Administration, Insurance, or a related discipline. Skills: Excellent communication skills with the ability to resolve complex issues clearly and tactfully. Strong problem-solving, analytical, and decision-making abilities. Proficiency in Microsoft Office Suite and other relevant software applications. Personal Attributes: Bias for Action: Demonstrates initiative and the ability to execute tasks without unnecessary delay. Ownership: Strong sense of responsibility and accountability for the overall success of operations. Empathy: Ability to handle sensitive situations with care and understanding, particularly when communicating with patients.
Posted 2 months ago
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