Home Stay Facility Manager

Job Title

Location: Sohna, near Westin Resort (Village Kiranki), Haryana

Facility Name: Sheela Farm

Role Objective:

To manage day-to-day operations of a fully-serviced luxury homestay with a capacity of up to 15

guests. The Facility Manager will be responsible for ensuring guest satisfaction, smooth

coordination with the homestay marketing/booking agency, and efficient supervision of

housekeeping, kitchen, and security staff.

Key Responsibilities:

Guest Relations & Service:

• Welcome guests upon arrival and ensure a seamless check-in/check-out experience.
• Understand and fulfill guest preferences and special requests (e.g., food, games, activities).
• Collect guest feedback and resolve any complaints professionally.
• Supervise all guest-facing services: meals, housekeeping, entertainment, etc.

Coordination with Booking Agencies:

• Act as the primary point of contact for homestay marketing companies and booking

partners.

• Confirm guest bookings, share pre-arrival details, and ensure guest expectations are

managed.

• Monitor guest schedules, dietary preferences, and activity bookings (e.g., pickleball,

swimming, air gun practice).

Team Supervision:

• Supervise the work of the kitchen assistant, gardener(s), housekeeping staff, and

security/gatekeeper.

• Maintain duty rosters and ensure all staff perform duties efficiently and with courtesy.
• Conduct daily and weekly team meetings to ensure service standards and property upkeep.

Facility Management:

• Oversee upkeep of all guest-use amenities including:
• Swimming pool, badminton court, basketball hoop
• Pool table, kite flying zone, carrom, and other indoor games
• Outdoor landscaping and plantings
• Coordinate basic maintenance and repairs with vendors or owner.

Inventory & Administration:

• Maintain inventory of kitchen and housekeeping supplies.
• Ensure breakfast, lunch, and dinner ingredients are prepared in advance based on guest

choices received 24 hours prior.

• Maintain guest registers, feedback forms, and petty cash records (if assigned).

Eligibility & Skills:

Qualification:

• Graduate and having experience in Hotel Management / Hospitality / Guest House

Experience:

• Minimum 5 years in guest handling, hotel/resort/homestay operations or facility

management.

Skills Required:

• Excellent spoken Hindi and English communication.
• Strong interpersonal and problem-solving skills.
• Basic computer proficiency (for bookings, emails, updates).
• Ability to multitask and remain calm under pressure.
• Eye for detail, cleanliness, and hospitality decorum.

Work Hours & Accommodation:

• Full-time

Salary & Perks:

• Competitive salary (based on experience).