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Specsmakers Opticians
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Home service executive

Home service executive

Specsmakers Opticians

1 - 5 years

2 Lacs

hyderabad chennai bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

spectacle repair field service eye wear optical service after sales service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Spectacle Repair & Adjustments

Perform on-site frame repairs:

Screw tightening
Nose-pad replacement
Temple and frame alignment
Hinge tightening
Minor break fixes (if possible)

Check lens fitting, looseness, or alignment issues and correct them.

2. Product Issue Diagnosis

Identify root causes of vision or comfort complaints.
Inspect lenses for scratches, coating issues, power mismatch, or fitting problems.
Recommend replacements/remakes when repairs are not feasible.

3. Doorstep Customer Support

Visit customers at home for service requests.
Explain the issue and repair process in simple terms.
Provide guidance on proper handling and maintenance of spectacles.

4. Coordination & Reporting

Coordinate with store/service center for escalated repairs or replacements.
Update service records, customer feedback, and visit reports daily.
Maintain repair tools and service kits properly.

Skills & Qualifications

Education:

12th Pass / Diploma / Graduate preferred.

Experience:

13 years in optical service, eyewear repair, customer service, or field service roles.
Hands-on repair experience is a plus (training will be provided).

Skills Required:

Strong knowledge of basic specs repair techniques.
Good communication and customer-handling skills.
Problem-solving and troubleshooting ability.
Two-wheeler with valid driving license is mandatory.

Additional Requirements:

Willingness to travel to customer locations.
Professional appearance and behavior.
Customer-first mindset with a service-oriented approach.

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