Hiring | Workforce Management Manager | Global MNC

Skill required:

Designation:

Job Location:

Qualifications:

Years of Experience:

Work Mode: Work

• Experience in implementing WMG (workforce management) policy and Process across Organization.
• Experience in Capacity Planning
• Experience in Scheduling
• Strong analytics experience(Power BI/SQL/MS Access)
• Domain/ Industry knowledge, Awareness of global trends in the Service Industry.
• Weekly Review presentations including Fulfilment trend, Demand trend, and Bench status
• Lead the gathering of project requirements in a holistic manner across multiple businessfunctions and optimize per schedule and budget constraints. Identify and establish partnershipswith stakeholders to build support, secure sponsorship, and ensure alignment for programoutcomes
• Responsible for reviewing, monitoring, controlling projects with the objective of delivering themas per agreed timelines, cost and quality parameters.
• Provide guidance and mentorship to team.
• Drive knowledge management and continuous upskilling of the team. Conduct performance appraisals for team members.
• Manage attrition through skip level meetings, planning interventions, engagement calendars.
• Identify training needs for direct reports and ensure domain/developmental trainings needs aremet