Hiring Team Lead (AML) - Banking Process- NTT DATA Chennai

8 - 10 years

3 - 7 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greeting from NTT DATA,

In these roles, you will be responsible for:

  • Support the accomplishment of all contracted service level targets/agreements.
  • Assist in daily, weekly, and monthly quality assurance activities.
  • Provides day-to-day support to the team and handle first level escalations as they arise or are assigned.
  • Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
  • Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management.
  • Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles.

Experience Needed

  • Banking Experience:

    Typically, 8-12 years of experience in a banking environment, preferably in a supervisory or leadership role.
  • Domain Experience:

    Should have Team Handling experience for a of 2 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator
  • Leadership Skills:

    Proven leadership skills, with experience in managing teams and motivating staff.
  • Operational Knowledge:

    Strong knowledge of banking operations, including transactions, cash handling, and risk management.
  • Communication Skills:

    Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.

Six sigma green belt certification is mandatory

Ganga.Venkatasamy@nttdata.com

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