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ICICI Lombard
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Hiring MIS at ICICI Lombard GIC - Prabhadevi

Hiring MIS at ICICI Lombard GIC - Prabhadevi

ICICI Lombard

1 - 6 years

3 - 6 Lacs

Mumbai

Posted:3 weeks ago| Platform:

Apply

Skills Required

MIS MIS Operations Back Office Operations Backend Operations Advanced Excel Management Information System Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We at ICICI Lombard GIC are hiring candidate for MIS at our head office in Mumbai-Prabhadevi

Job Purpose:

To manage and oversee all operations-related activities at the branch, ensuring smooth functioning, compliance with regulatory standards, and high-quality customer service.

Key Responsibilities:

Oversee end-to-end policy processing, endorsements, renewals, cancellations, and document handling while ensuring adherence to defined TATs and accuracy.
Resolve walk-in and escalated customer queries, coordinate with internal departments, and maintain high levels of customer satisfaction.
Ensure adherence to IRDAI guidelines, internal policies, and SOPs; support audit processes and ensure timely closure of audit points.
Manage branch operations staff, provide training, and ensure continuous development to improve productivity and service quality.
Generate daily/weekly/monthly MIS reports, track KPIs, and suggest operational improvements to enhance branch efficiency

Key Skills & Competencies:

Strong understanding of general insurance operations
Excellent communication and interpersonal skills
Detail-oriented with a focus on accuracy and compliance
Ability to manage teams and multitask in a fast-paced environment

Qualifications & Experience:

Graduate/Postgraduate
16 years of experience in insurance operations, preferably in a branch setup

Regards,

Ashish Sonavane,

ICICI Lombard GIC

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