Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in uttar pradesh
>
NCR Eduservices Pvt Ltd
>
Hiring || Lead Operations (International) || WFH

Hiring || Lead Operations (International) || WFH

NCR Eduservices Pvt Ltd

2 - 5 years

0 Lacs

uttar pradesh

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Skills Required

content development management support strategies troubleshooting communication multitasking qc slack scheduling resolve collaboration drive

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Lead Operations (International)

Location: Remote (Work From Home)
Employment Type: Full-time
Shift Duration: 9 hours/day
Working Days: Monday to Friday (Saturday Sunday Off)
Experience Required: 2-5 years

About Us

NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility.

About the Role

We are seeking a Lead Operations (International) to oversee the seamless delivery of online sessions and ensure the highest standards of tutor performance and student support. The role involves tutor quality control, helpdesk management, and operational troubleshooting, with a strong focus on responsiveness, accuracy, and SLA adherence. This is a high-responsibility position requiring strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Key Responsibilities

Tutor Quality Control

Monitor and evaluate tutor sessions using pre-defined QC templates.
Document observations and maintain accurate QC records.
Share timely feedback with tutors for continuous performance improvement.

Helpdesk Support Operations

Respond to parent, student, and tutor queries via email using approved templates.
Monitor Slack channels to address support requests, urgent queries, and technical issues in real time.
Provide technical support to tutors, including last-minute substitutions and troubleshooting.
Assist students with scheduling, group changes, and technical concerns.
Handle parent inquiries professionally, ensuring prompt resolution and updates.

Shift Structure Coverage

Each team member works one 9-hour shift:

5:30 PM IST - 2:30 AM IST (Mon-Fri)
9:30 PM IST - 6:30 AM IST (Mon-Fri)
1:00 AM IST - 10:00 AM IST (Mon-Fri)

Performance Metrics

Response Time: Meet or exceed SLA timelines for Slack email queries.
Resolution Time: Resolve requests within agreed TATs.
Quality Standards: Ensure professionalism, accuracy, and adherence to approved communication tone.

Qualifications Skills

Bachelors degree or higher (mandatory).
2–5 years of relevant experience in academic support operations and International processes as well.
Hands-on experience with Airtable or Monday.com (preferred).
Excellent written and verbal communication skills in English.
Strong problem-solving, multitasking, and troubleshooting abilities.
Familiarity with Slack, email clients, and online collaboration tools.
High level of ownership, accountability, and attention to detail.

Application Process: Ready to drive your career to new heights? Here's how to apply:

Send your updated resume to kirtika.sharma@ncreduservices.com

More Jobs at NCR Eduservices Pvt Ltd

Devops engineer

Noida

4.0 - 7.0 yrs

Salary: Not disclosed

Hiring || B2B Sales Executive (Global)

Noida, Uttar Pradesh

2.0 - 2.0 yrs

Salary: Not disclosed

Hiring || B2B Sales Executive (Global)

Noida

2.0 - 2.0 yrs

Salary: Not disclosed

HR Recruiter || Noida

Noida

3.0 - 5.0 yrs

INR 3 - 5 Lacs

Digital Marketing Intern

Noida, Uttar Pradesh

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.