Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Role & responsibilities Voice Process: Handle inbound/outbound customer calls professionally. Resolve queries related to products/services with clarity and accuracy. Deliver excellent customer experience and maintain high CSAT scores. Follow standard procedures for proper escalation of unresolved issues. Non-Voice Process: Process customer data, queries, or claims through email/chat/back-office tools. Ensure timely and accurate data entry and response. Maintain confidentiality and data integrity. Adhere to SLA and quality metrics. Backend process Verify and validate customer information and documentation. Perform data entry and update banking records accurately. Reconcile discrepancies and resolve data issues. Ensure compliance with banking policies and regulatory guidelines. Coordinate with other teams to resolve process exceptions and escalations. Maintain confidentiality and security of sensitive banking information. Desired Skills: Good communication skills in English (Voice and backend process). Basic computer knowledge and typing speed (Non-Voice). Willingness to work in rotational shifts. Customer-focused with a positive attitude. Problem-solving ability and adaptability. Documents to Carry: Updated Resume (Hard Copy) Government ID Proof (Original + physical Copy) Once you reach here kindly contact HR kanak phone no. 6361345172 Preferred candidate profile No BSc, Btech, B.E and postgraduate freshers are eligible, B.com, BBA, BCA freshers and experienced are welcome. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
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