0 - 4 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
A quality analyst job in a business process outsourcing (BPO) is a role that involves evaluating the quality of an organizations services. Quality analysts are responsible for overseeing and measuring all customer-related interactions to ensure that they meet the standards that have been set out by the organization. By doing this, they help ensure customer satisfaction and maximize revenue.
Responsibilities
Analyzing customer feedback and making recommendations for improvementMonitoring customer interactions with the organization to identify areas of improvement (e.g. service accuracy, customer experience, etc.)Implementing and evaluating operational processes and proceduresDesigning and implementing quality metrics and dashboardsConducting training sessions for customer-facing personnel on quality-related matters
Other Details
Salary-28,000/- to 65,000/-Required Experience-0 To 4 YearsMinimum Age-18
Requirements
Qualification Required-BCA,Mca,Bsc.IT,Msc.IT,B.tech,Diploma,IT,ITIBachelor's degree in Quality Assurance, Engineering, or a related fieldBachelor's degree in a relevant fieldWork Department-quality inspection, auditing, and testing.Work Industry-IT,Automation,Banking,Finance,Education,Telecom,Skills-Stronger internal process controls and governancefor more clarification contact to this number- 9311873848
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