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Hiring For Executive- Customer Service

Hiring For Executive- Customer Service

High Street Essentials

0 - 4 years

1 - 3 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

customer service Customer Care customer support inbound calls query resolution Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: 1. Manage inbound calls/mails from domestic & international customers 2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline. 3. Strong follow up on cases to ensure final resolution keeping the customer experience in mind. 4. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines. 5. Coordinate timely with inter-departments to resolve escalations. 6. Make outgoing calls for follow-up cases and ensure closure. 7. Adhere to business SOP and quality guidelines 8. Manage social media query on Instagram, WhatsApp, Facebook & Twitter 9. Basic MS word & excel skills to manage relevant data on G-drive Requirements: 1. Good verbal and written communication skills 2. Strong active listening and comprehension skills 3. Telephone etiquettes & Email etiquettes 4. Multi-tasking-To be able to work in a blended process

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High Street Essentials

www.faballey.com/

Retail

DELHI Delhi

501-1000 Employees

15 Jobs

Key People

Jane Doe

CEO
John Smith

Marketing Director

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Hiring For Executive- Customer Service