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Customer Service Associate- Voice (Bangalore)

Customer Service Associate- Voice (Bangalore)

NSM Services

0 years

3 Lacs

Bengaluru

Posted:-1 days ago| Platform:

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Skills Required

voice Fresher

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Engage with customers via Voice or Chat or Email to address inquiries, concerns, and requests related to mortgage products, services, and account information. Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities. Assist Customer Service Associate I - voice in their day-to-day task. Ensure all voice interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations. Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system. Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques. Preferred candidate profile Graduates: BCom/BA/BSc/BCA/BBA/BBM Fresher Graduates 2024 or 2025 Ready to work in Night Shift (Rotational Shift) Stay within 21 Kms

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NSM Services

www.nsm-services.com

Safety Management and Consulting

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Customer Service Associate- Voice (Bangalore)