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Customer Service Associate (Voice)

Customer Service Associate (Voice)

NSM Services

1 - 3 years

3 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Mortgage Servicing Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Engage with customers via Voice or Chat or Email to address inquiries, concerns, and requests related to mortgage products, services, and account information. • Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions. • Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities. • Assist Customer Service Associate I - voice in their day-to-day task. • Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues via voice; escalate cases as necessary. • Ensure all voice interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations. • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system. • Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques. Preferred candidate profile ONLY 2024 Graduates (NOTE: NO Post Graduates/B.Tech/BE/Diploma). 1-3 years of prior experience in Origination document collection for Voice process Ready to work in Night Shift within 21 kms to office premises.

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NSM Services

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Safety Management and Consulting

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Customer Service Associate (Voice)