Hiring For Assistant Manager

1Point1

3 - 4 years

4 - 5 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

banking process banking operations operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from 1Point1 Solutions..!!!

Assistant Manager

Looking for an Immediate Joiners

Work experience

handling CASA- Customer Service

Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions.
Create, mentor and lead an effective BPO team of Team Leaders / Experts
Build and maintain effective long-term relationships with key members of the client team.
Be prepared to innovate and actively seek out-of-the-box solutions.
Will manage the processes independently and ensure business profitability.
Will drive business and interfaces with the clients.
Product goals achievement
Identify opportunity for growth of the product and participate in transitions.

Job Profile

Minimum 2 Years on Paper experience of Assistant Manager CASA- Customer Service Process).
Minimum Education Graduate-in any stream.
Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, and Rostering.
Should have managed Team and worked towards bottom quartile.
Manage Attrition and plan career mapping for Agents.
Rotational shift / Rotational Week off
Excellent communication & Team handling skills required
Language known Multi Lingual South language

HR Pruthvi - 9620664492

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