1 - 6 years
1 - 3 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).
NTT DATA, Inc.
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