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Hiring Experienced Customer Support For UK SHIFT AS Quality Analyst-

Hiring Experienced Customer Support For UK SHIFT AS Quality Analyst-

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Foundever

1 - 5 years

1 - 4 Lacs

Chennai Tamil Nadu India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Customer Support Customer Service Voice Process International Voice Process Call Audit

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm )

Experience - 1 yr & above (only from customer support background)

Work from office only

Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm

Should be able to join immediately

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Good communication skill in English is required

We are looking for immediate joiners only

Job Responsibilities:

Responsible for reviewing associate's quality of phone and/or non-voice interactions based on
client established quality measures.
Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified.
Responsible for completing monitoring forms, including comments detailing associate
performance and saving all results in the database for review and reporting.
Assist in making recommendations for quality assurance improvement,
particularly around their workflow and knowledge guides
Being able to work at speed, accurately to agreed targets
Excellent analytical skills, ability to synthesize data from various sources
Excellent time management and organizational skills Knowledge
Basic knowledge of computers and use of software.
Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above

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Hiring Experienced Customer Support For UK SHIFT AS Quality Analyst-