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Axis Services
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Hiring Customer Support (Voice & Chat), Content Moderation

Hiring Customer Support (Voice & Chat), Content Moderation

Axis Services

0 - 4 years

4 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Customer Support Voice Process chat support non-voice process Bpo customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities (Customer Support Voice & Chat):

Handle customer queries via calls or chat in a professional manner
Troubleshoot issues and provide appropriate solutions
Maintain customer satisfaction through effective communication
Accurately document all interactions as per process guidelines
Meet KPIs such as response time, resolution rate, and CSAT

Roles & Responsibilities (Content Moderation):

Review and moderate user-generated content on platforms
Ensure content compliance with community guidelines and policies
Identify and escalate potentially harmful or policy-violating content
Maintain attention to detail and meet quality benchmarks
Work across multimedia formats (text, images, videos, etc.)

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