Helpdesk Specialist

As a Helpdesk Specialist, your primary responsibility will be to assess, diagnose, and resolve a wide variety of computer issues, encompassing both hardware and software-related issues. You will be required to perform hardware repairs on PCs and laptops as necessary, including the replacement of parts when needed. Additionally, you will install lab-specific client and instrumental software, ensuring that configuration parameters are applied to guarantee functionality for Biological Sciences staff. Another crucial aspect of your role will involve reviewing and determining solutions to staff software needs and problems. You will also be expected to assist users with data backup and migration to new hardware, as well as maintaining accurate hardware asset information. Providing end-user training in general computer use and specific software platforms will also be part of your responsibilities. In your capacity as a Helpdesk Specialist, you will be required to stay updated with new technologies and conduct end-user needs assessments for implementing new technology. Supporting printers, multifunction devices, and various other peripherals will also fall within your purview. To excel in this role, you should possess a minimum of 48 months of experience supporting applications and working with users to troubleshoot system errors and functionality in person, via phone, and through remote control. You should also have a minimum of 48 months of experience troubleshooting and supporting Microsoft Windows XP and higher operating systems, as well as competence in working with and supporting Microsoft Office Suite 2003 and higher. Additionally, you should have at least 36 months of experience in writing scripts and modifying existing programs to add or fix functionality, as well as 48 months of experience supporting and repairing printers and multifunction devices. Proficiency in creating or updating system support and end-user documentation, troubleshooting and supporting Citrix, Groupwise, VPN, and wireless networking, and working in a mid to high-level enterprise environment for at least 48 months will be essential. Moreover, your ability to work effectively in a team environment is crucial, with a minimum of 48 months of experience working collaboratively. Experience in creating and modifying Access databases for at least 36 months will also be beneficial for this role.,