Helpdesk Specialist

You will be working as a part of Iron Systems, a customer-focused provider of custom computing infrastructure platforms, with a focus on network servers, storage, OEM/ODM appliances, and IoT & embedded systems. **Key Responsibilities:** - Oversee and manage daily attendance, work schedules, and job assignments of FTEs. - Ensure accurate and timely submission, review, and processing of timesheets. - Act as the first point of contact for FTE-related operational escalations and resolve issues promptly. - Coordinate effectively with internal stakeholders such as program management, billing, and other cross-functional teams to align on operational needs and deliverables. - Maintain and update records, generate reports, and monitor compliance with internal policies. - Contribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations. - Track, route, and redirect problems to correct resources. - Maintain and update the data related to FTE on the Workforce Management portal. **Job Qualification:** - Graduate/Post Graduate **Skillset Required:** - Strong organizational skills and attention to detail. - Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced, deadline-driven environment.,