Information Technology System Engineer Resolute Corp

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

You are a Junior IT Executive responsible for diagnosing and resolving hardware and software issues, providing IT support to end-users, and ensuring smooth computer system operations. Your key responsibilities include diagnosing and repairing hardware issues, assembling and maintaining computer systems, installing and updating software applications, managing user accounts and system configurations, setting up and troubleshooting networks, supporting data backup and recovery processes, and delivering exceptional customer service by documenting issues and responding promptly to service requests. To qualify for this role, you should have a Bachelors degree in Computer Science, Information Technology, or a related field, along with a minimum of 2 years of experience in IT hardware and software support. You should possess strong technical skills including knowledge of hardware components, diagnostics tools, and repair techniques, familiarity with Windows and macOS systems, proficiency in commonly used software applications and IT tools, and a basic understanding of networking principles. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are considered a plus. In addition to technical skills, you should also have excellent problem-solving and troubleshooting abilities, strong communication and interpersonal skills, the ability to work independently and collaboratively within a team, and strong organizational and time management skills. By excelling in these areas, you will contribute to the efficient functioning of IT operations and the delivery of exceptional support to end-users.,

Posted 2 days ago

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Associate Field Service Technician Diebold Nixdorf

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Field Service Technician, your primary responsibility will be to install, debug, and provide technical maintenance for product and component hardware and software at customer premises. You will be required to conduct scheduled inspections, cleaning, and other services, as well as perform minor product repairs within your assigned territory. It is essential to ensure that products are operating correctly, resolve any identified issues, and escalate them as per established procedures when necessary. Your role will also involve scheduling services, completing all required paperwork, and collaborating with customers to guarantee their satisfaction with service delivery and understanding of product functionality. You will gradually gain familiarity with Field Service Technician practices and procedures. Under the guidance of more experienced technicians, you may be involved in various tasks, including incident handling, preventive maintenance, IMAC/R procedures, and customer training. This will require you to utilize diagnostic tools for troubleshooting hardware and software failures, perform hardware repairs at a component level, clean and adjust mechanical components, configure and install software, perform routine checks as per documented procedures, refill consumables as directed, and instruct customers on the usage and operation of installed hardware and software. To be successful in this role, you should possess a combination of education and relevant work experience in Field Services, totaling at least 1-2 years. Strong written and verbal communication skills are essential for effective interaction with customers and team members. Additionally, you must have a valid driver's license and a driving record that meets the fleet requirements of the company. Participating in regular hardware and software training sessions, both on the job and through various mediums, will also be a part of your responsibilities. Furthermore, you will be expected to contribute to the achievement of agreed Key Performance Indicators (KPIs) and assist with any special projects that may be assigned to you.,

Posted 3 days ago

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