Job
Description
You are currently seeking a Helpdesk Senior Analyst - Spanish to join the team in Noida, Uttar Pradesh (IN-UP), India (IN). Your responsibility would include providing L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. You would be expected to have knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent Spanish & possess excellent writing and comprehension skills & with excellent customer handling skills. The associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure, having good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office & COTS applications etc. **Key Responsibilities:** - Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat - Act as a liaison between customers & departments within the Client Infrastructure - Troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office & COTS applications **Qualifications Required:** - Helpdesk Sr. Analyst at Grade-7 position in Service Desk - Must be a Graduate - Good communication skills with 12+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. They are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. You are currently seeking a Helpdesk Senior Analyst - Spanish to join the team in Noida, Uttar Pradesh (IN-UP), India (IN). Your responsibility would include providing L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. You would be expected to have knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent Spanish & possess excellent writing and comprehension skills & with excellent customer handling skills. The associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure, having good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office & COTS applications etc. **Key Responsibilities:** - Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat - Act as a liaison between customers & departments within the Client Infrastructure - Troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office & COTS applications **Qualifications Required:** - Helpdesk Sr. Analyst at Grade-7 position in Service Desk - Must be a Graduate - Good communication skills with 12+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. They are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
