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4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Spanish Customer Service Specialist based in Bangalore (Hybrid), your role is critical as you will be the primary point of contact for both customers and the company. Your main responsibility will be to lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. It is essential to manage customer interactions, process orders, address concerns, and coordinate with internal teams to ensure timely and accurate delivery of products and services. Your role plays a vital part in maintaining customer satisfaction and fostering strong, long-term relationships. You will be working in shifts from 9 PM to 6 AM (IST). To excel in this role, you must deliver extraordinary customer experience by providing world-class customer service. Strong communication skills in Spanish Language (Read and Write) are required to converse with customers and stakeholders effectively. You will be responsible for responding promptly to customer inquiries via phone and email, providing detailed information about products, services, and order status, resolving customer complaints and issues efficiently and professionally, processing customer orders accurately and efficiently, tracking order progress, and ensuring timely delivery. Additionally, you will coordinate with planner, logistics, sales, product management, and quality teams to fulfill customer requirements. Being the primary point of contact between customers and the manufacturing team, you will communicate any changes in order status, delays, or issues to customers promptly. Your duties will involve preparing and delivering order confirmations, shipping notifications, and other relevant information, maintaining accurate and up-to-date customer records and order documentation, generating regular reports on order status, customer interactions, and other relevant metrics, identifying trends to improve customer service processes, troubleshooting issues related to orders, deliveries, and product quality, gathering customer feedback, and suggesting improvements to products and services. Moreover, you will participate in team meetings and training sessions to stay updated on products and processes, as well as assist in the development and implementation of customer agreements and procedures. The ideal candidate should have a Bachelor's or Business degree or equivalent experience, proficiency in Spanish (B2.2 or C1), good knowledge of SAP, and supply chain knowledge. A minimum of 4+ years of experience in Spanish Customer Service, Sales Operations, Supply Chain, and Logistics is required for this role.,

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2.0 - 6.0 years

0 Lacs

delhi

On-site

You will be responsible for handling inbound tour enquires for Mexico, Argentina, Chile, and all Latin American countries. It is essential to have a good command over the Spanish language to effectively communicate with customers. Your duties will include managing sales inquiries, bookings, documentation, and handling complaints in a professional manner. Additionally, you will be tasked with designing and preparing itineraries for holiday packages tailored to customer preferences. This role also involves managing inbound bookings and coordinating documentation processes. You will be required to correspond with transporters and handling agents, as well as process bookings by working closely with the team and agents. A strong knowledge of domestic and international destinations is necessary for this position, along with prior experience in a travel company. Excellent communication skills are vital for attending to customer queries via emails and phone calls, while ensuring regular follow-ups are conducted. The ideal candidate will be self-motivated, resourceful, and demonstrate the ability to quickly grasp new concepts. This role requires working in a fast-paced, multi-tasking environment, making it crucial to be adaptable and willing to take on various responsibilities.,

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0.0 - 4.0 years

0 Lacs

gandhinagar, gujarat

On-site

The company, Etech Global Services, was founded in 2003 in Nacogdoches, Texas and has expanded to become a global contact center leader with over 3,600 employees spread across 8 locations in the U.S., Jamaica, and India. Annually, Etech handles over 200 million voice, chat, and email interactions for more than 50 global brands, which includes several Fortune 50 companies. The company is centered around servant leadership, leveraging technology-enabled human expertise to deliver outcome-driven customer experiences. Etech's divisions, such as Etech Insights, QEval, and Etech Technology Solutions, focus on driving measurable results and fostering innovation in their services. The core mission of Etech is to provide exceptional customer experiences and innovative solutions while making a significant impact for their clients and communities. This full-time on-site role is for a Spanish Language Expert based in Ahmedabad. The responsibilities of the Spanish Language Expert include offering language services like translation, interpreting, as well as handling writing and communication tasks. The expert will be accountable for ensuring the accuracy and cultural appropriateness of Spanish language content and facilitating clear and effective communication with Spanish-speaking clients and partners. The qualifications required for this role include proficient skills in translation and interpreting, excellent communication and language services abilities, strong writing skills in both English and Spanish, attention to detail, and cultural sensitivity. Additionally, the candidate should be able to work on-site in Ahmedabad. Experience in a contact center environment is considered a plus, and a Bachelor's degree in Spanish, Linguistics, Communications, or a related field is preferred.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Lingo Solution Pvt. Ltd., established in 2012, is a trailblazer in communication services and solutions. We offer a broad spectrum of services, including video production, pre-press publishing, IT services, translation, interpretation, and voice-over solutions. Our vibrant palette of offerings is tailored to meet the diverse needs of our esteemed global clientele. From captivating videos to accurate translations, our services cater to your diverse needs. This is a part-time remote role for a Spanish Language Expert. As a Spanish Language Expert at Lingo Solution Pvt. Ltd., you will be responsible for providing high-quality translation and interpretation services, ensuring accurate and effective communication. Your day-to-day tasks will include translating various types of documents, interpreting conversations or presentations, and providing language-related support to other departments. In addition, you will be involved in writing content in Spanish and facilitating clear communication between Spanish-speaking clients and the company. To excel in this role, you should have proficiency in translation and interpreting services, excellent communication skills, and effective language services expertise. Strong writing skills in Spanish, attention to detail, and cultural awareness are essential qualities we are looking for. The ability to work independently and remotely is crucial for success in this position. Experience in using translation software is a plus, and any relevant certifications or a degree in Spanish Language, Linguistics, or a related field would be advantageous.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Spanish Customer Service Specialist based in Bangalore (Hybrid), you play a crucial role as the primary point of contact between customers and the company. Your main responsibility is to lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. By managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams, you contribute significantly to maintaining customer satisfaction and fostering strong, long-term relationships. Your shift timings for this role are from 9 PM to 6 AM (IST). Key responsibilities include delivering extraordinary customer experience by providing world-class customer service in Spanish, responding promptly to customer inquiries via phone and email, providing detailed information about products, services, and order status, resolving customer complaints efficiently, and processing customer orders accurately and efficiently. You will also track order progress, coordinate with internal teams, and serve as the primary point of contact between customers and the manufacturing team. Moreover, you will communicate any changes in order status, delays, or issues to customers promptly, prepare and deliver order confirmations, shipping notifications, and other relevant information, maintain accurate customer records and order documentation, generate reports on order status and customer interactions, identify trends to improve customer service processes, troubleshoot issues related to orders, deliveries, and product quality, gather customer feedback, and suggest improvements to products and services. To qualify for this position, you should hold a Bachelor's degree in Business or equivalent experience, possess Spanish proficiency (B2.2 or C1 level), have knowledge of SAP, and supply chain management. The critical experience required includes a minimum of 4+ years in Spanish Customer Service, Sales Operations, Supply Chain, and Logistics. Your role is instrumental in ensuring the efficient handling of customer inquiries, orders, and issues, ultimately contributing to the overall success of customer satisfaction and strong relationships.,

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2.0 - 7.0 years

4 - 9 Lacs

Gurugram

Work from Office

Hiring for Spanish Language Expert Location: Gurgaon Experience & CTC: 0.6 to 2 Years CTC up to 6 LPA 2.8 to 3.5 Years CTC up to 7.5 LPA 6+ Years – CTC up to 10 LPA Work Mode: Work from Office Working Days: 5 Days Both Side Cab Provided Notice Period: Up to 30 Days Interested candidates can share their resumes! Nikita – 7983523840

Posted 5 days ago

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

NTT DATA is looking for an exceptional Helpdesk Senior Analyst - Spanish to join their team in Noida, Uttar Pradesh (IN-UP), India. If you are passionate about troubleshooting Windows operating systems, PC hardware, networking, and possess fluent Spanish language skills, this opportunity might be for you. As a Helpdesk Senior Analyst, you will be responsible for providing L1 technical guidance to resolve reported problems through phone, email, and chat. Your role will involve acting as a liaison between customers and departments within the Client Infrastructure, ensuring effective communication and problem resolution. Basic qualifications for this position include being a graduate with at least 12+ months of international calling experience. Additionally, you should have excellent communication, comprehension, and customer handling skills. The role requires flexibility to work in rotational shifts within a 24x7 support window. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, and infrastructure management. If you are looking to be part of an inclusive and forward-thinking organization and have the required skills and experience, apply now to join NTT DATA's team as a Helpdesk Senior Analyst - Spanish.,

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3.0 - 8.0 years

15 - 20 Lacs

Vadodara

Work from Office

International marketing /sales / Business Development Spanish language - Read, Write and Speak

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0.0 - 4.0 years

0 Lacs

gandhinagar, gujarat

On-site

As a Customer Service Representative at our organization, you will play a crucial role in assisting our customers with a go-getter attitude. Your primary responsibilities will include providing satisfactory customer service, conducting Level-1 troubleshooting, and ensuring that all customer issues are promptly addressed and resolved. It will be your duty to protect customers" confidential information and utilize it solely for official purposes. You will be expected to engage with current and prospective customers via the Internet and various software platforms to provide information about ongoing promotions and answer any queries they may have. Following up with customers to ensure their satisfaction, responding to their inquiries, and effectively resolving any issues that may arise will be a key part of your daily tasks. We are looking for individuals who are open to receiving consistent coaching, actively participating in performance planning, and setting goals for themselves. Flexibility and adaptability to change are highly valued in our work environment. The ideal candidate for this role should be a Graduate, either a Fresher or an Experienced professional, with an awareness of Spanish culture. Proficiency in handling calls in both Spanish and English, as well as the ability to work comfortably in night shifts and a 24*7 work setting, are essential requirements. Strong communication skills in both English and Spanish, both verbal and written, are crucial for this position. Additionally, holding a B1/B2 level certification would be considered an added advantage. If you are enthusiastic about providing exceptional customer service, resolving issues effectively, and contributing to a dynamic work environment, we encourage you to apply for this position. Join our team and be a part of our commitment to work-life balance initiatives, rewards, and recognition, and internal career advancement opportunities through Internal Job Postings (IJP).,

Posted 2 weeks ago

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0.0 - 4.0 years

0 Lacs

gandhinagar, gujarat

On-site

As a customer service representative, you will play a crucial role in assisting customers with a go-getter attitude. Your responsibilities will include providing satisfactory customer service, conducting Level-1 troubleshooting, and ensuring that all customer issues are promptly addressed and resolved. It is essential to prioritize customer confidentiality and ensure that their information is protected and used solely for official purposes. Your daily tasks will involve communicating with customers via various software to provide information, address inquiries about promotions and offers, and follow up to ensure customer satisfaction. You will be expected to be receptive to coaching, actively participate in performance planning and goal setting, and adapt to changes in the work environment. To excel in this role, you should be a graduate with the flexibility to work in night shifts and a 24*7 work environment. Proficiency in both English and Spanish languages, both verbally and in written communication, is essential. An understanding of the Spanish culture, along with experience in handling calls in Spanish and English, will be advantageous. Possessing a B1/B2 level certification will further enhance your suitability for this position. In return for your dedication and commitment, we offer various benefits such as transportation allowance, canteen subsidy, night shift allowance, health insurance, tuition reimbursement, incentive components, work-life balance initiatives, rewards, and recognition. Furthermore, internal career advancement opportunities through our internal job posting process await those who demonstrate excellence in their roles.,

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3.0 - 5.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Job Description Manages customer success process for a defined territory Should retain customers and grow contracts by Upselling & doing multi-year renewals (more than 1 year) Ensure timely support renewals for small to medium-sized customers in assigned territory Organize Customer Onboarding and Customer Success Programs Provides management with performance feedback First-line management contact for customer escalations Serves as a resource to other organizations for process and policy questions Troubleshoots problems and escalates as necessary Assists in key indicator reporting and trend analysis Educates customers on e-business practices and any associated contractual implications Ensures customer awareness and understanding of the applicable elements of the Support portfolio Responsible for meeting productivity requirements on outbound calls for renewals Manages exceptions for customers with issues that may delay or inhibit renewals Desired Profile: Excellent communication in Spanish Language (mandatory) Good negotiation skills with a right customer service attitude. Takes initiative and uses all available resources Should be open for 24x7 environment Strong analytical skills and should have good knowledge of excel Excellent research and problem-solving skills with an analytical bent of mind Effectively manages time and priorities to meet service levels Self-motivated focused and driven to achieve goals Exercises judgment, initiative and discretion when providing solutions to customers Able to apply knowledge and make decisions with minimal direction from management Projects a positive, professional image Demonstrated ability to meet deadlines Demonstrated ability to suggest and implement continual improvements Demonstrated ability to work in collaboration with others to achieve goals Career Level - IC2 Position Customer Success Representative Location Noida Shift Afternoon Shift - 12pm to 9pm (EMEA Timings) Product Description: Oracle Unbreakable Linux is an enterprise-class support program that delivers award-winning global support for Linux. With this program, Oracle is further committed to delivering high quality, comprehensive, and integrated support to help ensure enterprise success with Linux. Customers can purchase support from the Oracle Unbreakable Linux Store. Oracle Unbreakable Linux support customers at the Basic and Premier levels have access to the Oracle Management Pack for Linux at no additional charge. Oracle Management Pack for Linux delivers comprehensive provisioning, patching, monitoring and administration capabilities via a single, web-based interface, further reducing the complexity and cost of managing Linux environments. Oracle Unbreakable Linux support customers at the Basic and Premier support levels can also download and deploy Oracle Clusterware at no additional license fee or support cost. Oracle Clusterware is cluster software that groups together individual servers so they can cooperate as a single system and is available for Linux x86 and Linux x86-64. All Oracle Unbreakable Linux support customers receive access to patches and updates via the Unbreakable Linux Network (ULN). Oracle VM is server virtualization software that fully supports both Oracle and non-Oracle applications, and delivers more efficient performance. Backed by Oracle's world-class support organization, customers now have a single point of enterprise-class support for their entire virtualization environments, including Oracle Database, Fusion Middleware, Applications, and Linux, which are certified with Oracle VM. Oracle VM Templates deliver rapid software deployment and eliminate installation and configuration costs by providing pre-installed and pre-configured software images. Oracle is the only software vendor to combine the benefits of server clustering and server virtualization technologies, delivering integrated clustering, virtualization, storage, and management for grid computing. The Oracle Unbreakable Linux support program delivers enterprise-class support for Linux with premier back ports, comprehensive management, indemnification, testing and more, all at significantly lower cost. Primary Focus - Team This Global Customer Success team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world. Apart from contract renewal team is also responsible for retaining and growing the contract base by upselling and renewing multi-year contracts. The Customer Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory. Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.

Posted 3 weeks ago

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3.0 - 5.0 years

0 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Accounts Receivable is part of the Global Finance Information Center located in Bangalore. The Accounts Receivables team is primarily engaged in processing of all types of invoices, credit memo's, rebills, revenue accounting, reporting and its delivery to Oracle's customers on timely manner. The hired Spanish language resource would be part of the LAD Invoice delivery team and shall be managing LAD Customers, 2,500+ Incidents & transactions per quarter that include OSvC - Customer queries, Customer cut-offs, updating and maintaining contact details for dunning notifications. Working with sales on Manual invoice drafts to collect the required invoicing documentation for processing and releasing the invoices to the customer, assisting in web Invoicing onboarding for countries ORCL & OFSS CL, CR & BR. In addition, this role would involve having regular cadence calls with stakeholders to resolve any disputes raised by the Customer. Candidate must possess: . Proficient in the Spanish Language (Written and Verbal). . Degree in Accounting | Work experience 3-5 years . Sound accounting knowledge . Good MS Office skills (Excel, Word & PowerPoint) . Good interpersonal / communication skills . Should be willing to work in the afternoon shift and other business-driven shift timings. Key Responsibilities: . Complete the day-to-day activities assigned, setting priorities to ensure task completion. . Demonstrates ability to work independently and resolve problems. . Attend conference calls with internal and external stakeholders . Ability to Analyse data and provide meaningful information for decision making. Accounts Receivable is part of the Global Finance Information Center located in Bangalore. The Accounts Receivables team is primarily engaged in processing of all types of invoices, credit memo's, rebills, revenue accounting, reporting and its delivery to Oracle's customers on timely manner. The hired Spanish language resource would be part of the LAD Invoice delivery team and shall be managing LAD Customers, 2,500+ Incidents & transactions per quarter that include OSvC - Customer queries, Customer cut-offs, updating and maintaining contact details for dunning notifications. Working with sales on Manual invoice drafts to collect the required invoicing documentation for processing and releasing the invoices to the customer, assisting in web Invoicing onboarding for countries ORCL & OFSS CL, CR & BR. In addition, this role would involve having regular cadence calls with stakeholders to resolve any disputes raised by the Customer. Candidate must possess: . Proficient in the Spanish Language (Written and Verbal). . Degree in Accounting | Work experience 3-5 years . Sound accounting knowledge . Good MS Office skills (Excel, Word & PowerPoint) . Good interpersonal / communication skills . Should be willing to work in the afternoon shift and other business-driven shift timings. Key Responsibilities: . Complete the day-to-day activities assigned, setting priorities to ensure task completion. . Demonstrates ability to work independently and resolve problems. . Attend conference calls with internal and external stakeholders . Ability to analyze data and provide meaningful information for decision making. Career Level - IC1

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4.0 - 6.0 years

4 - 6 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

In This Role, You Will: We are looking for an experienced and highly motivated Renewal Manager Spanish Language Expert to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent's streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Heres What You Need: Spanish Language Expertise is a must to have. Bachelor's degree is required (strong academic performance is desired) At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Event Management industry a plus

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