Helpdesk Senior Analyst - Spanish

As a Helpdesk Senior Analyst at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your role will involve providing L1 technical guidance to resolve reported problems related to Windows operating systems, PC hardware, and networking. You will communicate with customers through phone, email, and chat, ensuring effective communication and timely problem resolution. Key Responsibilities: - Provide technical guidance to resolve reported issues through various communication channels - Act as a liaison between customers and departments within the Client Infrastructure - Ensure effective communication and problem resolution between all parties involved Qualifications Required: - Graduate with at least 12+ months of international calling experience - Fluent in Spanish with excellent communication and comprehension skills - Customer handling skills with the ability to work in rotational shifts within a 24x7 support window NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a strong partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, and infrastructure management. If you are passionate about troubleshooting technical issues, fluent in Spanish, and looking to be part of an inclusive and forward-thinking organization, apply now to join NTT DATA's team as a Helpdesk Senior Analyst.,