Helpdesk Senior Analyst - Spanish

As a Helpdesk Senior Analyst - Spanish at NTT DATA in Noida, Uttar Pradesh, your role will involve providing L1 technical guidance in activities related to problem identification, prioritization, and resolution through Phone, Email, and Chat. You must have knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Edge/Chrome, Networking, Messaging, MS Office, COTS applications, and be fluent in Spanish with excellent writing and comprehension skills. Your responsibilities will include: - Providing technical guidance for problem resolution - Acting as a liaison between customers and departments within the Client Infrastructure Qualifications required for this position include: - Must be a Graduate - Good communication skills with 12+ months of international calling experience - Good comprehension and writing skills - Excellent customer handling skills - Comfortable to work in rotational shifts with a 24x7 support window NTT DATA is a $30 billion global innovator offering business and technology services to 75% of the Fortune Global 100 companies. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success.,