Helpdesk Executive

Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax. Handle Servimax Software Efficiently and Effectively. Forwarding on reactive calls to shift engineers. Issue job cards. Inputting weekly timesheets from Engineers. Answering queries from the tenants Liaising frequently with tenants Generating Performance reports to present to Mall Manager on Monthly basis Maintaining the ongoing works schedule Filing of paperwork Taking/Producing Minutes of Weekly and Monthly Meetings Daily operations of the Help Desk function including delivery, problem escalation/resolution. Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls. Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48