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Helpdesk Coordinator

Helpdesk Coordinator

Crisil

1 - 5 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service communication skills technical support troubleshooting time management teamwork helpdesk coordination problemsolving ticketing system management

Work Mode

On-site

Job Type

Full Time

Job Description

As a helpdesk coordinator at our Mumbai office, you will be responsible for stepping into the role previously held by Karishma Divecha, who is currently serving her notice period with a last working day of 22nd August 2025. Your main duties will include providing support to internal and external stakeholders, troubleshooting technical issues, and ensuring timely resolution of helpdesk tickets. Additionally, you will play a key role in maintaining documentation, updating knowledge base articles, and escalating complex issues to the appropriate teams. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to work well under pressure. If you are a proactive problem solver with a passion for helping others, we encourage you to apply for this exciting opportunity.,

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Crisil

Financial Services

Mumbai Maharashtra

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Helpdesk Coordinator