We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas. If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further. Location: Morbi Job Description Ticket Management Log all IT service requests/incidents raised by users through phone, email, or in-person. Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability. Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent). Follow up with the concerned engineer for updates and resolution timelines. Provide regular status updates to end-users and ensure ticket closure confirmation. 2 Escalation Handling Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix. Track the ticket lifecycle to ensure SLA adherence. 3 Asset Management Maintain and update the IT Asset Register regularly. Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.). Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team. 4 Reporting & Documentation Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc. Maintain proper documentation of asset movements, handover forms, incident reports, etc. 5 Communication & Coordination Act as a central communication point for all IT-related queries and complaints. Communicate with vendors (if required) for updates on external support tickets. Maintain professional and courteous behaviors while interacting with users at all levels. Skills:- IT asset management, ticket management, Escalation management, Help desk management and ServiceNow

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas. If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further. Location: Morbi The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs. Team Management & Supervision Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician. Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable). Review ticket queues, ensure timely response/resolution, and minimize escalations. Service Delivery Oversight Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA). Monitor open tickets and proactively address delays or recurring issues. Take necessary action on recurring & repeat issue to fix the permanently. Conduct regular service quality reviews and corrective action planning. Technical Assistance & Escalation Support Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management. Guide the team in resolving complex issues and ensure user satisfaction. Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades. IT Asset Management Control Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are: Properly tagged, recorded, and updated in the IT Asset Management Tool. Compliant with asset tracking and audit policies. Process Implementation & Improvement Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams. Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices. Software Licensing & Compliance Ensure awareness of software licensing policies and usage. Support the team in maintaining compliance with licensing limits and software audit readiness. Team Motivation & Skill Development Motivate the team and maintain high morale and work discipline. Identify skill gaps and coordinate internal/external training to upskill the support team. Promote a culture of continuous improvement, accountability, and customer satisfaction. Reporting & Communication Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance. Conduct regular review meetings with internal IT stakeholders and vendor managers. Act as the first point of contact for escalations from business users and management. Skills:- SLA, Technical support, Escalation management, Software licensing, Team Management and IT asset management

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas. If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further. Location: Morbi [Onsite: Only based for local candidate] End User Technical Support Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.). Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc. Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.). System Configuration & Deployment Configure laptops and desktops as per IT policy and defined software baseline. Ensure proper asset tagging and labeling before system handover to users. Join eligible systems to Active Directory based on company policy and user profile. Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.). Hardware & Peripheral Troubleshooting Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.). Perform basic network diagnosis. Do internal coordination with Network team if it is network issue. Coordinate with OEM/vendor for parts replacement under warranty (if applicable). Support for printer maintenance, toner replacement, and troubleshooting printing issues. Helpdesk Ticketing and SLA Compliance Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent). Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user. Ensure timely resolution of all tickets within defined SLA timelines. Escalate unresolved or delayed issues to the next level in the support hierarchy. Asset Management Support Maintain and update asset information related to assigned systems and peripherals. Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets. Support in physical verification, tagging, and reconciliation of IT inventory. Skills:- SLA compliance, Hardware troubleshooting, system configuration , System deployment and Technical support

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas. If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further. Location: Morbi Passive Network Infrastructure Management Perform installation, termination, and testing of network (LAN) cabling – Cat6, Cat6A, and Fiber Optic cables for small and routine network requirements. Conduct network point verification, patch panel management, and labelling as per IT standards. Responsible to manage the larger project of Network Cabling work outsourced to Vendor, and ensure that the installation has been done as per the industry’s standard & Simpolo requirements. Handle basic switch port patching and un-patching based on IT team instructions. Responsible for proper network rack setup, dressing, and housekeeping. Identify and rectify basic cabling faults (damaged cable, patch cord issues, etc.). Coordinate with OEMs and vendors during cabling upgrades or new rollouts. CCTV Surveillance Setup Support Install and configure CCTV cameras (IP and Analog) for small and routine requirements. Responsible to manage the larger project of CCTV work outsourced to Vendor, and ensure that the installation has been done as per the Simpolo requirements and standard. Perform daily health check and publish the report to management. Ensure proper cabling, power supply, and network connectivity for CCTV devices. Identify and rectify the CCTV related issue and ensure highes uptime of all the CCTV setup. Coordinate with the surveillance team or vendors for DVR/NVR installation, configuration, and troubleshooting. Perform physical checks and routine maintenance of cameras and cabling. Document camera locations and maintain an updated asset inventory for CCTV equipment. Asset Management Perform asset tagging for all passive networking and CCTV-related equipment (IO ports, patch panels, switches, NVRs, cameras, etc.). Maintain accurate and up-to-date asset records in the company’s IT Asset Management tool. Update the system with new installations, replacements, or movement of assets. Coordinate with the central IT asset team for audit, verification, and tagging activities. Routine Maintenance & Support Conduct regular health checks of passive network components (IOs, patch cords, racks, cables). Perform preventive maintenance activities for CCTV and networking setup. Support IT/network team during downtime, new setups, or relocations. Assist in warehouse, plant, or office expansions involving network/CCTV setup. 5.2.5. Reporting & Documentation Maintain accurate records of all cabling and CCTV-related work. Update layout diagrams and port utilization records as instructed. Escalate unresolved or critical issues to the internal IT team/vendor as per defined process. Skills:- IT asset management, Cisco Certified Network Associate (CCNA), Documentation and Reporting

Job Title: Power Automate Developer Experience Required: 2 to 4 Years Location: Mumbai [Only for Applicants based in Mumbai] Job Type: Full-time Job Summary We are looking for a skilled and detail-oriented Power Automate Developer with 2 to 4 years of hands-on experience in designing, developing, and maintaining automation workflows using Microsoft Power Platform, especially Power Automate. The ideal candidate should have a solid understanding of process automation, business workflows, and integrations with Microsoft 365 and other third-party systems. Key Responsibilities Design, develop, test, and deploy automated workflows using Power Automate (Flow). Integrate Power Automate with SharePoint, Microsoft Teams, Outlook, Excel, PowerApps, and third-party APIs. Gather requirements and work closely with business teams to understand and optimize business processes. Create and manage custom connectors, triggers, and actions in Power Automate. Monitor and troubleshoot workflows to ensure smooth execution and error handling. Work with PowerApps, Power BI, and other tools in the Microsoft Power Platform suite as needed. Create technical documentation and provide end-user training/support as necessary. Ensure automation solutions meet performance, security, and compliance requirements. Required Skills And Qualifications 2 to 4 years of experience working with Power Automate / Microsoft Flow. Strong knowledge of Microsoft 365 (O365) ecosystem and tools like SharePoint Online, Outlook, Excel, Teams. Experience in integrating Power Automate with third-party systems using APIs, HTTP connectors, and JSON. Good understanding of workflow logic, triggers, conditions, loops, and expressions in Power Automate. Experience in PowerApps development is a plus. Basic knowledge of scripting languages (e.g., JavaScript, PowerShell, or VB) is an advantage. Strong analytical and problem-solving skills. Excellent communication and documentation skills. Preferred Qualifications Microsoft Power Platform certifications (e.g., PL-900, PL-100, PL-400). Experience with Dataverse, SQL Server, Azure Logic Apps, or Dynamics 365. Knowledge of Agile/Scrum methodologies. Skills:- Power Automate , VBScript and SAP