Job
Description
Job Responsibilities: Responsibilities: Hardware Support: Provide first-level technical support for all company-issued hardware, including desktops, laptops, printers, peripherals (e.g., keyboards, mouse, monitors), and mobile devices. Diagnose and troubleshoot hardware malfunctions, perform basic repairs or replacements, and escalate complex issues to senior IT staff or external vendors as necessary. Assist with the setup, configuration, and deployment of new hardware. Maintain an inventory of hardware assets and track hardware-related issues. Provide guidance to users on the proper use and maintenance of hardware. Email Support: Provide comprehensive support for the company's email system (e.g., Microsoft Exchange, Google Workspace). Troubleshoot email-related issues, including account setup, password resets, email client configuration (e.g., Outlook, webmail), sending/receiving errors, spam filtering, and mailbox management. Assist users with email archiving, folder organization, and other email productivity features. Address issues related to email security and phishing attempts, providing user education as needed. Help Desk Operations: Serve as the initial point of contact for all hardware and email-related support requests via phone, email, and in-person. Log all support requests accurately and efficiently in the help desk ticketing system. Prioritize and manage tickets according to severity and impact. Follow up with users to ensure their issues are resolved to their satisfaction. Maintain a knowledge base of common hardware and email issues and their solutions. Contributes to the development of user guides and FAQs. Assist with other IT-related tasks as assigned. Stay up to date with the latest hardware technologies and email systems. Adhere to company IT policies and procedures. Provide training to the clients and team members about the products and services of the organization. Qualifications: High school diploma or equivalent; Associate's or bachelor’s degree in information technology or a related field is preferred. Strong understanding of computer hardware components, operating systems (Windows, macOS), and basic networking. Proficiency in configuring and troubleshooting various email clients (e.g., Microsoft Outlook, web browsers, mobile email apps). Updated email platforms (e.g., Microsoft Exchange, Google Workspace). Familiarity with help desk ticketing systems. Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Ability to work independently and as part of a team. Basic understanding of IT security best practices related to hardware and email. Skills: Hardware troubleshooting and repair Email client configuration and troubleshooting Operating system support (Windows, macOS) Basic networking concepts Help desk ticketing system. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Shift: Evening shift Work Location: In person
