Help Desk Executive

The Help Desk plays a vital role in ensuring smooth day-to-day operations and maintaining resident satisfaction. Key responsibilities include: 🧾 1. Resident Support Address general queries from residents (e.g., maintenance, amenities, timings). Log complaints and ensure timely follow-up with relevant teams. Guide residents on community rules, parking, deliveries, etc. 📋 2. Visitor & Vendor Management Coordinate with security to manage visitor entries. Maintain records of vendors, service staff, and deliveries. 🅿️ 3. Parking & Sticker Management Distribute parking stickers as per eligibility. Maintain a database of vehicle and sticker details. Handle loss/spare sticker requests appropriately. 🧹 4. Maintenance Coordination Forward maintenance/service issues (electricity, plumbing, cleaning) to relevant teams. Track complaint resolution and follow up with residents. 📢 5. Communication & Notices Share important notices and announcements with residents. Keep notice boards updated (online or physical). 📦 6. Courier & Parcel Handling Maintain parcel logs and inform residents of deliveries. Ensure timely and safe handover of items. 🛡 7. Emergency Assistance Act as a contact point in emergencies (e.g., water leakage, lift issues). Coordinate with management/security immediately. 💻 8. Records & Reporting Keep proper records of complaints, suggestions, visitor logs, etc. Share daily/weekly reports with the Association/Management Committee