Healthcare Success Manager

We are seeking a compassionate and motivated Healthcare Success Manager with at least 1 year of experience to join our healthcare services team. The ideal candidate will manage client relationships, drive service adoption, and ensure exceptional customer experience for VoicesForVictory.com users throughout their healthcare journey.

Key Responsibilities

Client Management:

• Build and maintain relationships with VoicesForVictory.com users

• Provide personalized healthcare guidance and support

• Cross-sell and up-sell relevant healthcare services and premium features

• Co-ordinate for institutional sales, including corporates, housing societies, malls & exhibitions

Healthcare Coordination:

• Make reminder calls for blood tests, doctor appointments, and health screenings

• Conduct post-appointment follow-ups to ensure satisfaction

• Assist users with appointment scheduling and service navigation

Customer Success:

• Onboard new users and resolve service-related queries

• Maintain detailed CRM records of user interactions and appointments

• Gather feedback to improve platform services

Requirements

Experience & Education:

• Minimum 1 year in sales, customer service, or healthcare services

• Bachelor's degree in Healthcare Management, Pharmacy. Marketing, or related field

Skills:

• Excellent verbal communication with empathy for healthcare conversations

• Basic understanding of healthcare services and medical appointments

• Proficiency in CRM systems and MS Office

• Strong organizational skills and ability to handle confidential information

Location

• Andheri (E), Mumbai (Hybrid)