Head of the Department (HOD) - DMS & CRM

Hyundai Autoever is the IT division of Hyundai group, presently we are looking for the candidate for the position of Head of Department - DMS, CRM Application management based at our customer location - gurgaon.

Responsibilities and Duties:

1. Own End to End IT Strategic Communication, Planning, Delivery & Operational Execution for Marketing & Sales Business
2. Be a leader in Hyundai AutoEver India; Enterprise IT team to drive right level of Operational quality, efficiency and profitability
3. Demand Management Need to anticipate, understand, articulate and generate an Annual Demand Plan. Experience in guiding, collaborating with Business to create a detailed prioritisation and roadmap for Delivery
4. Delivery Management Need to analyse and prepare an robust Delivery strategy aligning to Capacity Planning & Organisational goals. Max. resource utilisation to achieve right Delivery quality in terms of Schedule, Cost, Time, Performance & Security. Analysis of annual budget plan vs. actual and opportunities to improve profitability through Cost optimisation to be shared with Sr. Management
5. Program / Project Management Need to assist Sr. Management with right visibility of Progress and key challenges in terms of anticipated risk / occurring issues; mitigation plan and timely escalation for required support to achieve overall Program / Project Objectives
6. Operational Management Need to own, achievement of Stable operations with right SLAs through standardisation. Establish and maintain good practices of documentation, KT & backup skill management to avoid any Business disruptions
7. IT Estate / Asset Management Own the operational leadership to monitor, maintain and propose necessary investments / actions towards IT Estate or Asset Management. Securing IT Operation in-terms of stability and legal license risk through info. Sharing and persuading Sr. Mgmt. towards IT investments
8. Technological Leadership Need to bring in experience / expertise on Digitalisation and various new age technology / methodology to bring effectiveness and efficiency in IT Landscape
9. Global governance & adoption Need to be collaborative & adoptive in Developing and implementing HQ IT policy and best practice guides for the organization
10. IT Audit (Process & Security) – Need to lead and support IT related audit; evidence sharing, clarifying, preparing and implementing suitable mitigation
11. Reporting – Need to be pro-active in sharing the progress, analysis & recommendation to Sr. Mgmt. on both Operational & Tactical things using simple language and visual tools.

Qualifications:

1. Bachelor’s or Post Graduate degree preferably Computer Science, Engineering or Computer and information (Education from Premiere / Nationally recognised institution is preferred)
2. IT Certifications (Ex. PMP, SCRUM, ITIL etc.,)

Technical Requirements:

1. Minimum 15 years of IT Experience in end to end implementations (Preferably from Automobile industry Experience Ex. DMS / CRM)
2. Preferred Experience :
1. Experience working Multi-National and Multi-cultural Organisations in IT Delivery – Automotive Industry in Sales & Marketing is advantageous
2. Should have 5+ years of experience in Managing / Delivery large programs; with multiple stake-holders
3. Proven working experience with Geographically & culturally diverse teams
4. Cross IT domain management experience (Ex. Infra-structure, Network etc.,)
5. Technical expertise in Software development (Product / Custom build)

If you are interestd please share your resume to s.prathap@hyundai-autoever.com