Head of Technology Business Office

As the Head of Technology Business Office within the Technology Division of the Commercial Insurance sector, you will play a critical role in providing strategic direction and operational oversight for the technology function. Your responsibilities will encompass managing and leading various functional disciplines such as finance, portfolio management, project management office (PMO), architecture governance, risk & compliance, technology controls, asset management and resiliency, procurement, and workforce management. Working closely with senior leadership, you will drive strategic initiatives, foster effective communication, and ensure efficient operations within the division. Your role as a People and Change Leader will involve leading the Business Office team, managing people processes, and driving change within the technology organization based on strategies set by the Business Office. You will be responsible for overseeing workforce planning, talent management efforts, organizational structure improvements, recruitment, development, and retention of top talent. Additionally, you will define technology workforce & location strategy aligned with business and tech operating model goals and collaborate with Governance and Transformation Offices in implementing workforce plans. In terms of Strategic Planning and Execution, you will collaborate with senior leadership to develop and execute strategic initiatives and goals for Commercial Insurance. This will involve formulating long-term plans, ensuring alignment with organizational objectives, monitoring progress against strategic objectives, identifying bottlenecks, and providing recommendations for improvement. As part of Investment Planning and Portfolio & Project Management, you will oversee investment planning and governance processes, manage a portfolio of technology programs/projects, establish project governance mechanisms, track progress, mitigate risks and issues, ensure effective coordination, resource allocation, and timely delivery. Your role will also involve developing and implementing effective portfolio management strategies aligned with the organization's strategic objectives. Financial Management will be a key aspect of your responsibilities, including overseeing financial management processes, partnering with the finance team to track actuals and forecasts vs plan, managing asset capitalization, developing and managing the Commercial Insurance budget, monitoring financial performance, ensuring financial targets are met, and identifying opportunities for cost optimization. Regarding Technology Risk, Compliance, and Security, you will manage the technology risk, compliance, and security portfolio, develop risk management frameworks, policies, and controls to mitigate operational and regulatory risks, ensure compliance with regulations and industry standards, oversee technology controls and resiliency strategies, establish asset management frameworks, collaborate with technology and security teams to address vulnerabilities, and ensure business continuity. Collaborating with procurement teams, you will develop and implement procurement strategies for technology-related products and services, manage vendor relationships, monitor vendor performance, negotiate vendor contracts, and ensure compliance with procurement policies. Communication and reporting will be a crucial aspect of your role, involving owning the communication plan, overseeing consistent communication and reporting to all stakeholders, coordinating essential communication across Commercial Insurance, preparing executive-level reports and presentations, managing relationships with key stakeholders, and ensuring effective collaboration and alignment. Performance Monitoring and Reporting will require you to prepare regular reports on performance, provide insights and recommendations for improvement, facilitate performance reviews, ensure accountability across Commercial Insurance, develop and manage top-level OKRs, and monitor and evaluate OKRs across teams and regions. Relationship Building and Team Management will be essential in fostering a positive and collaborative work environment, supporting talent management efforts, providing mentorship and guidance to team members, and building and maintaining relationships with key stakeholders across NA and COG claims. Overall, as the Head of Technology Business Office, you will need a combination of strategic thinking, project management skills, and strong leadership abilities to drive the success and growth of Commercial Insurance. Your role will be instrumental in shaping the technology function and ensuring its alignment with the organization's goals and objectives.,