Head of Solutions Delivery

7 - 12 years

19 - 22 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Main responsibilities:

Solutions Delivery and Management

  • Lead the full lifecycle of service management solutions, primarily ServiceNow, from design to maintenance.
  • Define and enforce architectural standards to ensure compliance, scalability, and integration across platforms.
  • Make strategic technology decisions aligned with business priorities and long-term vision.
  • Develop and maintain a solutions roadmap that reflects organizational goals and evolving needs.
  • Introduce innovative technologies to enhance service delivery and operational efficiency.
  • Ensure configurations are optimized for performance, usability, and business alignment.
  • Oversee complex system integrations to guarantee platform stability and interoperability.
  • Continuously assess platform performance and implement targeted improvements for reliability and user experience.

Stakeholder and Vendor Management

  • Build and maintain strong relationships with key stakeholders across Business Operations and DIGITAL.
  • Represent the Solutions team in governance forums and steering committees to influence strategic decisions.
  • Manage vendor contracts and partnerships to ensure quality, cost-effectiveness, and compliance.
  • Communicate solution value, performance, and roadmap progress to executive leadership.
  • Coordinate with vendors for platform support, upgrades, and license management.
  • Collaborate with business stakeholders to capture requirements and align priorities.
  • Provide transparent updates on platform status, enhancements, and key initiatives.
  • Work with technical teams to resolve complex issues and maintain service continuity

Operational Excellence

  • Establish and maintain solution configuration and support standards, methodologies, and best practices
  • Implement metrics and reporting frameworks to measure solution effectiveness
  • Drive continuous improvement initiatives based on performance data and user feedback
  • Ensure compliance with security, data privacy, and regulatory requirements
  • Promote solution adoption through training programs, user forums, and engagement initiatives.
  • Monitor license usage and resource allocation to optimize costs and ensure compliance.
  • Define and enforce governance policies and procedures for solution management.
  • Track and report on platform performance, technical compliance, and operational health.

Team & Budget Leadership

  • Develop and manage team budget and resource allocation
  • Prioritize initiatives based on business impact and resource constraints
  • Optimize team structure and capabilities to meet evolving business needs
  • Identify opportunities for efficiency gains and cost optimization

About you

Experience

  • 7+ years of experience in software development, solution management, business analysis, or related fields
  • 3+ years of people management experience leading development and/or business analysis teams
  • Proven track record in developing/implementing, configuring and managing enterprise solutions dealing with non-IT/infra/telecom areas
  • Experience in managing service management solutions and related tools
  • Experience in global and cross-functional environment
  • Background in Global Business Services area
  • Background in Digital product management

Soft skills

  • Strategic thinking with ability to connect technology solutions to business outcomes
  • Strong leadership and team development capabilities
  • Excellent communication and presentation skills at all organizational levels
  • Effective stakeholder management and negotiation abilities
  • Problem-solving approach with focus on business value delivery
  • Change management and organizational transformation expertise

Technical skills

  • Advanced in Software architecture and development
  • Advanced in ServiceNow development, configuration and administration
  • Advanced in project and portfolio management including business case development and prioritization frameworksIntermediate in data privacy principles and compliance requirements
  • Working knowledge of LEAN, Design Thinking, and Continuous Improvement frameworks

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Sanofi

Pharmaceutical Manufacturing

Paris France

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