Head of Quality Assurance Multi-Material Furniture & Lighting

As an experienced and solutions-driven Head of Quality Assurance, you will lead quality initiatives across all material categories including solid wood, metal, glass, and stone. Your critical role involves maintaining and elevating standards for handcrafted, export-quality furniture and lighting. You will be hands-on in identifying quality challenges, diagnosing root causes, defining action plans, and implementing sustainable solutions. Your ideal profile includes deep experience in QA across accent tables, case goods, bar cabinets, and mixed material furniture for premium American buyers. - Lead the overall quality control framework across departments (wood, metal, finishing, packing) - Establish SOPs for incoming material inspection, in-process QA, and final product validation - Identify recurring quality challenges and define preventive systems for long-term resolution - Implement quality scorecards and visual references to guide production teams - Conduct root cause analysis for product issues (dimension, joinery, finishes, material integrity, etc.) - Create and track Corrective & Preventive Action (CAPA) plans with cross-functional teams and hold stakeholders accountable - Regularly review feedback from customers, sales, and development to drive improvements - Solid understanding of wood (Indian & imported - Mango, Acacia, Oak, Walnut, Cherry, Maple), metal (fabrication, casting, plating - brass, nickel, bronze, powder coating), glass & stone (joining, handling, polishing, defect detection) - Set clear quality parameters for each material and validate samples before bulk production - Ensure finishing consistency including PU, patinas, plating shades, powder coating, etc. - Enforce quality standards aligned with US buyer expectations - Ensure packaging durability, moisture control, and structural integrity for export - Build documentation processes to support external inspections and internal traceability - Lead a cross-material QA team; train inspectors and floor supervisors - Foster a quality-first culture on the floor through regular workshops and hands-on coaching - Align quality control with production, design, and development to reduce rework and wastage Preferred Qualifications: - Degree/Diploma in Mechanical, Industrial, or Production Engineering - 10-15 years in quality assurance in an export manufacturing setup - Prior experience working with premium US furniture/lifestyle brands - Strong analytical, documentation, and reporting skills Soft Skills: - Sharp problem-solving ability with attention to technical detail - Strong communicator who can work across production, design, and customer-facing teams - Takes initiative and ownership of quality outcomes You will actively help the company evolve by diagnosing problems at the root, engaging with teams on the floor, and leading initiatives to strengthen QA systems across materials. This role is about raising standards across every order that leaves the factory.,