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Head of IN Live Streaming Operations

Head of IN Live Streaming Operations

Amazon

7 - 12 years

50 - 55 Lacs

hyderabad

Posted:11 hours ago| Platform:

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Skills Required

computer science automation event management process improvement strategic planning incident management service quality operations technical support python

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Team Leadership: Lead, mentor, and grow a global team of support engineers, ensuring consistent high performance and a proactive approach to managing live streaming events.
2. Operational Oversight: Oversee the day-to-day operations of the support team, ensuring that all live events are monitored in real-time and that incidents are resolved quickly and effectively. 3. Global Event Support: Ensure the flawless execution of live streaming events across different time zones, coordinating with various departments to deliver high-quality streams for clients. 4. Technical Expertise: Provide hands-on technical support and guidance to the team for troubleshooting and resolving streaming issues, ensuring minimal downtime during live events. 5. Stakeholder Collaboration: Work closely with product teams, account managers, and engineering teams to ensure customer expectations are met and exceeded, offering post-event analysis and insights to improve future events. 6. Process Improvement: Continuously evaluate and enhance our event support systems, workflows, and monitoring tools to ensure scalability, efficiency, and resilience. 7. Incident Management: Lead the response and root cause analysis for high-impact incidents, implementing strategies to prevent recurrence and improve overall system robustness. 8. Innovation and R&D: Stay ahead of emerging trends in live streaming technology and event support, driving initiatives to adopt new tools, processes, and strategies that enhance service quality. 9. Customer Engagement: Act as a point of escalation for customer issues during live events, ensuring timely communication, resolution, and client satisfaction. 10. Strategic Planning: Develop long-term strategies to improve the efficiency and scalability of live event support. Collaborate with leadership on planning initiatives that align with business growth, new technologies, and evolving customer needs.

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Head of IN Live Streaming Operations