Head of Holidays

Location : Cochin (WFO)

Monday to Thursday: Regular working days

Friday: Day off

Saturdays: Alternate Saturdays are working days

Sunday: Working day

Job Purpose:

The purpose of the role is to develop and lead the delivery of our holiday strategy. Managing key stakeholder relationships will be vital, ensuring we are getting value for money from our third-party partnerships and supporting our teams throughout the customer journey to deliver an enhanced customer experience. The incumbent will be responsible to manage the entire product life cycle for Holidays from planning to execution.

Duties and responsibilities:

Primary

·      Manage the entire product line life cycle from strategic planning to execution.

·      Contract with international suppliers and handle end-to-end product delivery.

·      Design and price various itineraries (FIT/GIT) across different budget categories.

·      Create travel products based on current market requirements, consumer preferences, local holidays, travel trends, and theme-based products.

·      Manage costs through innovative contracting and effective negotiation.

·      Create product awareness among the sales team and support them in selling holiday products.

·      Ensure inventory of various products is available for the team to sell.

·      Develop packages aligned with current market requirements by studying competition.

·      Create a marketing plan to promote destinations in collaboration with the marketing team.

·      Build healthy relationships with customers and initiate customer engagement activities.

·      Train and coach new consultant

·      Work with the training and performance management division to ensure career progression for team members.

·      Drive daily revenue by monitoring sales performance, adjusting strategies, and implementing tactical initiatives to meet short and long term goal.

Secondary

·      Responsible for the P&L of the holiday division.

·      Manage revenue by taking pricing decisions and analyzing historical revenue/sales data.

7+years of experience handling travel products in a managerial role. (Travel & Tourism / Holiday Packages / Travel Products)