Head of Delivery & Business Operations - IT Services

About the Role

Our client, a mid-sized IT services company headquartered in Bangalore, is looking to hire a seasoned Head of Delivery to lead and scale their global delivery operations. With a strong focus on digital transformation, application services, and managed solutions, the organization partners with clients across BFSI, Retail, Healthcare, and Manufacturing sectors.

This leadership role will be instrumental in driving delivery excellence, ensuring customer satisfaction, and enabling scalable growth across multiple service lines and geographies.

Key Responsibilities

• Lead end-to-end delivery for all client engagements across verticals (ADM, Cloud, Support, Digital).
• Manage a delivery team of 100+ ensuring project success, customer delight, and profitability.
• Define and implement delivery frameworks, agile best practices, and quality standards.
• Drive operational excellence through metrics, dashboards, automation, and continuous improvement.
• Build and nurture strong relationships with key clients, ensuring regular governance and proactive communication.
• Collaborate with sales/pre-sales teams for solutioning, delivery planning, and SOW preparation.
• Ensure adherence to SLAs, compliance standards and contractual obligations.
• Own project financials and delivery P&L; optimize resource utilization and cost control.
• Develop and retain delivery talent through structured mentoring and succession planning.

Required Skills & Experience

• 15+ years of delivery experience in IT services, with at least 5 years in a senior delivery leadership role.
• Proven ability to lead complex, multi-geo delivery operations and manage large teams.
• Strong command of Agile, DevOps, and delivery automation methodologies.
• Excellent client-facing skills, with experience in handling CXO-level stakeholders.
• Prior experience managing delivery in BFSI, Healthcare, or Retail sectors preferred.